Franchise Governance & Compliance Lead

YO! Sushi UK Ltd; Gloucester; On-site; GBP 50,000 - 55,000; Full time

Job summary

Wonderfield Group is seeking a Franchise Governance Manager to oversee governance, compliance and contractual processes across the network. You will manage franchise partner relationships on disputes, breaches and exits, while ensuring adherence to agreements and standards.

The role also leads process improvement, CRM systems and automation to drive efficiency and risk management. Based at Wonderfield's UK head office, this full-time role offers a competitive salary and scope to shape

Qualifications

• Experience in franchise management, compliance, legal governance or multi-site operations.
• Strong knowledge of contracts, compliance and dispute resolution.
• Excellent negotiation, communication and stakeholder management skills.
• Confident drafting formal correspondence, contractual notices and legal documentation.
• Highly organised, analytical and detail-focused, with strong case management skills.
• A track record of improving processes, controls and operational efficiency.
• Confident using CRM systems, automation and AI tools.
• Commercially minded, balancing business needs, compliance and franchise relationships.
• Able to work effectively with Operations, Legal, Finance, HR and senior leadership.

Responsibilities

• Oversee franchise governance, compliance and contractual processes across the network.
• Manage franchise partner relationships on disputes, breaches and exits.
• Lead continuous improvement of franchise processes, CRM systems and automation.

Skills

Franchise management

Compliance

Contract governance

Negotiation

Stakeholder management

Documentation drafting

Process improvement

CRM experience

Analytical thinking

Education

Bachelor's degree in Business/Law/Operations

Tools

CRM systems

Automation tools

Job description

Wonderfield Group is seeking a Franchise Governance Manager to oversee governance, compliance and contractual processes across the network. You will manage franchise partner relationships on disputes, breaches and exits, while ensuring adherence to agreements and standards.

The role also leads process improvement, CRM systems and automation to drive efficiency and risk management. Based at Wonderfield's UK head office, this full-time role offers a competitive salary and scope to shape