Frames Order Administrator

Specsavers; Royal Borough of Kingston upon Thames; Remote; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Salary range

Part-time hours

Birthday leave

Pension contribution

Headspace subscription

Employee helpline

Training and development

Access to clinical technology

Great Place to Work

Job summary

Specsavers is seeking an organised Administrative Assistant to support our Kingston Upon Thames and Surbiton stores. You’ll manage incoming orders, contact patients about collections and appointments, and keep records up to date to ensure timely collection.

You will provide general administrative support across both stores, delivering excellent customer service and helping the team run smoothly. The role is based at both locations with travel between sites covered by the company.

Qualifications

• Excellent organisational skills and the ability to manage multiple tasks.
• Strong customer service approach with clear communication by phone and email.
• Previous administrative experience in a retail or healthcare setting is ideal.
• Excellent interpersonal skills for working with a wide range of people.

Responsibilities

• Manage incoming orders and track processing across stores.
• Contact patients regarding collections and appointments.
• Update and maintain records to ensure timely collection of orders.
• Provide general administrative support across both Kingston Upon Thames and Surbiton stores.

Skills

Excellent organisational skills

Outstanding customer service

Previous admin experience

Interpersonal skills

Job description

Specsavers is a household name and a high street staple, and now you could become part of our team.

We're looking for an organised and proactive Administrative Assistant to support the smooth running of our stores. This is a varied role where you'll play a key part in delivering excellent service to our customers while providing vital administrative support to the wider team.

As our Administrative Assistant, you'll be responsible for managing incoming orders, contacting patients regarding collections and appointments, updating and maintaining records, and ensuring orders are prepared for timely collection.

You'll also provide general administrative support across both our stores and help deliver an outstanding customer experience. This position will be based across both our Kingston Upon Thames and Surbiton stores, with time spent at each location throughout the week. Any travel costs incurred between stores as part of your role will be fully covered.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary - £8.20 - £12.91
• 22.5 hours per week to include weekend working (4.5 hours per day across 5 days)
• Additional day leave for your birthday!
• Pension contribution
• Annual subscription to the “Headspace” app
• WeCare – UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Access to latest clinical technology and equipment
• Working for a certified \"Great Place to Work\" company

What we’re looking for?

Some of the skills we’re looking for include:

• Excellent organisational skills
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Previous admin experience
• High level of interpersonal skills with the ability to build working relationships with a wide range of people