Administration Assistant

Specsavers; Omagh; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

28 days holiday pro rata

Birthday day off

Free parking

Wellbeing support

Headspace subscription

Specsavers Perks

Workplace Pension

Training & leadership development

Eyecare & Hearcare discounts

Job summary

Specsavers Omagh is seeking a friendly, customer-focused administrator to support optical operations with a strong emphasis on delivering excellent service.

The role covers telephony, NHS forms administration, triaging appointments and updating records, while keeping clinics running smoothly and customers satisfied.

This part-time position offers training, wellbeing support and a pension, plus discounts and parking in a supportive team environment.

Qualifications

• Previous telephony and administration is advantageous but not essential.
• High level of customer service experience.
• Excellent Organisational skills.
• Excellent telephone manner.
• Desire to learn and progress.

Responsibilities

• Be organised and equipped to tackle a variety of tasks.
• Responsible for all aspects of optical administration of NHS forms.
• Answering calls, Triaging appointments and general customer queries.
• Updating & filing records, managing clinics & appointments.
• The aim is to provide a top-notch administrative service with the customer at the focus of all you do, which in turn will support the store’s success.

Skills

Customer service

Telephone manner

Organisational skills

Learning and progression

Friendly persona

Job description

What we’re looking for

• Previous telephony and administration is advantageous but not essential
• High level of customer service experience
• Excellent Organisational skills
• Excellent telephone manner
• Desire to learn and progress
• Friendly persona

What will my role involve?

• Be organised and equipped to tackle a variety of tasks
• Responsible for all aspects of optical administration of NHS forms
• Answering calls, Triaging appointments and general customer queries
• Updating & filing records, managing clinics & appointments
• The aim is to provide a top-notch administrative service with the customer at the focus of all you do, which in turn will support the store’s success.

What’s on offer

• Competitive salary DOE
• Part-time, permanent (22.5 hours per week)
• 28 days' annual holiday (pro rata) Eyecare & Hearcare discounts for you and your family
• An additional paid day off for your Birthday
• Free parking
• Ongoing training, development and leadership support
• WeCare, a free, confidential wellbeing support service
• Complimentary subscription to the Headspace app
• Specsavers Perks which gives you access to additional savings on groceries, travel, gym memberships and everyday spending
• Auto-enrolment into a Workplace Pension scheme