Administrator/ Call Centre Assistant

Specsavers; West of England; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

37.5h/week

Pension auto-enrolment

Specsavers Perks

WeCare

Headspace access

Eyecare discounts

Birthday day off

Family leave

Job summary

Specsavers Bristol is seeking a Call Centre Assistant to support optical administration, NHS forms, triaging, and appointment management. You’ll join a friendly team in a busy store, delivering high-quality customer service and accurate records handling.

The role offers a competitive salary, full-time hours (37.5 per week, with weekend work), pension auto-enrolment, and benefits including Specsavers Perks and Headspace access.

Qualifications

• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• Confidence using computers and Microsoft Office.
• Ability to multitask and manage a busy workload.
• A positive attitude and willingness to learn.
• Previous customer service, call centre or administration experience is beneficial.

Responsibilities

• Tackle a variety of tasks, including optical administration, NHS forms and triaging.
• Answer calls and general queries, update and file records, and manage appointments.
• Provide top‑notch administrative service to support the store’s success.

Skills

Strong communication and customer care

Good organisational skills

Multitasking

Positive attitude

Experience in customer service / call‑

Tools

Microsoft Office

Job description

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.

Our store

Located in the heart of Bristol city centre, Specsavers Bristol offers a fast-paced and exciting working environment, serving a diverse customer base from across the city and surrounding areas. The store benefits from excellent transport links, with regular bus services stopping nearby, making it easily accessible. Featuring 11 testing rooms, the store is a busy and well-equipped optical destination, providing a high standard of care to a large number of customers each week. Surrounded by a wide range of shops, restaurants and local amenities, the store is perfectly positioned in one of Bristol’s busiest retail destinations. This is a great opportunity for someone who enjoys working in a vibrant setting, delivering excellent customer service and being part of a thriving store team.

Our team

You'll be joining a welcoming, experienced and supportive team who are passionate about delivering outstanding care and customer service. With a mix of optical professionals, customer service colleagues and management team members, there is always someone on hand to provide guidance and support. The team works collaboratively in a busy environment, creating a positive atmosphere where colleagues are encouraged to develop their skills, share knowledge and progress their careers. Whether you're new to optics or bringing previous experience, you'll be supported every step of the way as part of a friendly and motivated team.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Competitive salary depending on experience and optical qualification
• Full Time - 37.5 hours per week, to include weekend working
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include:

• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• Confidence using computers and Microsoft Office.
• Ability to multitask and manage a busy workload.
• A positive attitude and willingness to learn.
• Previous customer service, call centre or administration experience is beneficial.

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you.