Call Centre Assistant/Administrator

Specsavers; Sheet; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Auto-enrol pension

Specsavers Perks

WeCare support

Headspace subscription

Eyecare discounts

Birthday day off

Enhanced family leave

Company sick pay

Job summary

Specsavers Petersfield is hiring a Call Centre Assistant to support optical administration, NHS forms, triaging, answering calls, updating records and managing appointments. The role focuses on delivering a high-quality administrative service to support store success.

This part-time position offers approximately 28.5 hours per week with shifts 8:45am–4:45pm on Monday, Wednesday, Thursday and Saturday. Benefits include auto-enrolment into the pension scheme, Specsavers Perks, WeCare support and

Qualifications

• Strong communication and customer service skills.
• Professional and friendly telephone manner.
• Accurate data entry and attention to detail.

Responsibilities

• Handle NHS forms and triage as part of optical administration.
• Answer calls and respond to general queries.
• Update and file records; manage appointment bookings.
• Support store operations with accurate data entry.

Skills

Communication

Customer service

Telephone manner

Organisational skills

IT skills

Data entry

Multitasking

Tools

Microsoft Office

Internal systems

Job description

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.

Our store

The Petersfield Specsavers store is a busy, community-focused practice that prides itself on delivering outstanding patient care in a welcoming and professional environment. Located in a listed building within the town square, the store benefits from excellent transport links. Petersfield railway station is within walking distance, while a range of local bus routes serve the town centre, making the practice easily accessible for commuters. There are also local car parks and on-street parking options nearby for those travelling by car. The practice offers a clinical setting with access to the latest technology, allowing colleagues to develop their skills while providing high-quality optical and audiology services. With a strong emphasis on teamwork, customer service and continuous improvement, Petersfield Specsavers is an excellent place for individuals who are passionate about making a real difference to customers' eyesight and hearing every day.

Our team

The team at Petersfield Specsavers is friendly, supportive and highly experienced, creating a diverse, positive and inclusive working environment where everyone is encouraged to succeed. Colleagues work closely together across optical and audiology services, sharing knowledge and supporting one another to deliver the best possible experience for every customer. With a strong focus on teamwork, development and open communication, the store fosters a culture where individuals feel valued, motivated and confident to grow their skills while maintaining the high standards of care Specsavers is known for.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £8.20 - £12.91 per hour
• Part-time position offering approximately 28.5 hours per week across 4 days
• Essential working hours are 8:45am to 4:45pm on Monday, Wednesday, Thursday and Saturday
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription tothe Headspace app
• Eyecareand hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant.These include:

• Strong communication and customer service skills.
• Professional and friendly telephone manner.
• Good organisational and administrative abilities.
• Confident IT skills, including Microsoft Office and internal systems.
• Accurate data entry and attention to detail.
• Ability to prioritise workload and manage multiple tasks.
• Reliable, adaptable and able to work in a fast-paced environment.

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you.