Call Centre and Admin Assistant

Specsavers; Bradford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension scheme with employer contrib.

Specsavers Perks

WeCare support service

Headspace subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave

Company sick pay

Job summary

Specsavers in Bradford is seeking a part‑time Call Centre and Admin Assistant to support optical administration, NHS forms, triage, and appointment management. You will handle calls, answer queries, and keep records up to date.

The role offers part‑time hours (3 days, including weekends) with pension contributions and employee perks. Training and development opportunities are provided within a supportive team environment.

Qualifications

• Experience in optical administration and NHS forms.
• Ability to triage calls and handle general queries.
• Updating and filing records; managing appointments.

Responsibilities

• Tackle NHS forms and triaging tasks.
• Answer calls and handle general queries.
• Update and file records; manage appointments.
• Provide admin support to store operations.

Skills

Administrative tasks

NHS forms

Call handling

Record filing

Appointment management

Job description

As a Call Centre and Admin Assistant at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store's success.

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary: Up to £12,91 per hour.
• Working hours: Part time 3 days including weekends.
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay