Customer Service Administration Assistant

Specsavers; Omagh; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary DOE

Full-time, permanent position

Eyecare & Hearcare discounts

28 days' annual holiday

Birthday day off

Free parking

Training and development

Wellbeing support (WeCare)

Headspace app subscription

Specsavers Perks

Workplace Pension

Job summary

Specsavers in Omagh is seeking a customer-focused front-line assistant to handle inbound calls, manage clinic diaries, and ensure a positive experience for all customers. You will liaise with the professional team and follow up on appointments and queries to maintain smooth patient flow.

The role requires a polite telephone manner, excellent verbal communication, and strong problem-solving skills. This is a full-time, permanent position with training and ongoing support provided.

Qualifications

• Polite and courteous telephone manner.
• Excellent verbal communication skills.
• Good listener with empathy and patience.
• Confident in handling difficult conversations and situations.
• Accurate and detail oriented.
• Able to work independently and solve problems.
• Reliable team player with strong time management.

Responsibilities

• Answer inbound calls as the first point of contact with enthusiasm.
• Manage clinic and diary scheduling effectively.
• Liaise with the Professional team.
• Follow up with customers regarding appointments and queries.
• Support and provide a positive experience for all customers.
• Adapt quickly to busy periods and handle diverse customer needs.

Skills

Telephone manner

Polite & courteous

Verbal communication

Active listening

Empathy

Problem solving

Independent working

Team player

Time management

Attention to detail

Job description

Who we are looking for

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Confident in working independentlySelf-motivated and able to affectively problem solve
• Team player
• Excellent time management

What will my role involve

• Answer inbound calls with enthusiasm and a desire to help customers as the first point of contact
• Responsible for effective Clinic & Diary Management
• Liase with Professional team
• Follow up with customers regarding appointments, queries, etc
• Supporting and providing a positive experience for all our customers
• Ability to react fast when the day gets busy and handle a wide variety of different customers

Here are our key benefits

• Competitive salary DOE
• Full-time, permanent position Monday - Friday (37.5 hours per week)
• Eyecare & Hearcare discounts for you and your family
• 28 days' annual holiday
• An additional paid day off for your Birthday
• Free parking
• Ongoing training, development and leadership support
• WeCare, a free, confidential wellbeing support service
• Complimentary subscription to the Headspace app
• Specsavers Perks which gives you access to additional savings on groceries, travel, gym memberships and everyday spending
• Auto-enrolment into a Workplace Pension scheme