Founding Customer Success Manager (EU Growth & Pilots)

Beam; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

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Therapy & coaching

WellBeam budget

Remote work 6 weeks/yr

Sabbatical after 3 years

Nursery scheme

Healthcare cover

Parental leave enhancements

Gym membership (London)

Job summary

Beam is seeking a Customer Success Manager to ensure pilots deliver meaningful impact and to lead the transition into long-term partnerships. You will manage a portfolio of accounts, driving adoption and value for frontline teams while shaping Beam's product roadmap through customer feedback.

You will travel regularly across the EU and work in a new, high-impact customer success function. A strong emphasis on relationship building, negotiation, and growth mindset will help you expand

Qualifications

• Must be able to build and maintain relationships with diverse stakeholders.
• Proven ability to drive adoption and growth in a software product.
• Strong negotiation and upsell capabilities.
• Creative problem-solving and data-driven decision making.

Responsibilities

• Manage a portfolio of pilot customers and transition to long-term partnerships.
• Drive adoption through training and proactive engagement with frontline teams.
• Demonstrate impact with concise updates and reports to stakeholders.
• Identify expansion opportunities and lead contract negotiations.
• Be the voice of the customer to influence product roadmaps.
• Help design and build out Beam's customer success function.

Skills

Relationship building

Multi-tasking

Results-driven

Negotiation

Diplomacy

Growth mindset

Discovery techniques

Job description

Beam is seeking a Customer Success Manager to ensure pilots deliver meaningful impact and to lead the transition into long-term partnerships. You will manage a portfolio of accounts, driving adoption and value for frontline teams while shaping Beam's product roadmap through customer feedback.

You will travel regularly across the EU and work in a new, high-impact customer success function. A strong emphasis on relationship building, negotiation, and growth mindset will help you expand