Spanish-Speaking CSM: Drive Adoption & Growth (EU Travel)

Beam; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Generous EMI-qualifying share options

Therapy, coaching, classes & content

Financial well-being coach

Generous holiday: 25 days +

Remote work up to 6 weeks/yr

Sabbatical after 3 years

Nursery scheme

Healthcare cover

Enhanced parental leave

WellBeam budget

Gym membership Shoreditch

Pension scheme

Calm app subscription

Cycle and Tech schemes

Job summary

Beam is building AI that serves society and is seeking a Customer Success Manager to ensure pilots deliver meaningful impact and lead long-term partnerships for expanded contracts. You’ll manage a portfolio, drive adoption, and translate feedback into product roadmaps to maximize value for frontline teams.

You’ll work with social workers and other frontline staff, travel across the EU, and help shape the new customer success function while growing Beam’s impact and partnerships.

Qualifications

• Fluency in English and Spanish is required.
• Experience in partner or account management in a startup, public sector, or similar environment.
• Willingness to travel regularly across the EU.
• Strong relationship-building and negotiation skills.
• Able to influence product roadmap with customer feedback.

Responsibilities

• Building strong relationships with front-line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers.
• Driving adoption through training and proactive engagement with frontline teams and managers.
• Demonstrating impact of work through updates and reports to show value of partnerships.
• Identifying and securing expansions, developing proposals, and leading contract negotiation.
• Acting as the voice of the customer by feeding feedback into the product roadmap and shaping CS processes.

Skills

Fluency in English

Fluency in Spanish

EU travel willingness

Startup/account management experience

Diplomacy

Growth mindset

Discovery techniques

Job description

Beam is building AI that serves society and is seeking a Customer Success Manager to ensure pilots deliver meaningful impact and lead long-term partnerships for expanded contracts. You’ll manage a portfolio, drive adoption, and translate feedback into product roadmaps to maximize value for frontline teams.

You’ll work with social workers and other frontline staff, travel across the EU, and help shape the new customer success function while growing Beam’s impact and partnerships.