Strategic Enterprise Customer Success Manager - Europe

Gain; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Private medical and dental insurance

Remote working and health & wellbeing"

Learning & coaching benefits

Hybrid working: 3 days/week in London

Job summary

Gain is seeking a Customer Success Manager to support our European growth, engaging with enterprise customers and managing a strong book of accounts across Europe. You will build lasting relationships, ensure customer success, and act as the voice of the customer to improve our product and features.

A strong B2B SaaS background in PE/M&A is desired, with fluency in English and a proactive mindset. You will work in a hybrid model with a London-based presence, collaborating across regions.

Qualifications

• 3+ years in client-facing B2B SaaS within the PE/M&A space.
• Private credit knowledge is a plus.
• Business or Finance degree from a leading university.
• Customer-first mindset with strong communication skills.
• Structured, organized and proactive in approach.
• Fluent in English (C1 level or higher).

Responsibilities

• Be the main contact for enterprise customers, owning relationships end-to-end.
• Support customers to achieve strategic goals and train them on the platform.
• Gather customer feedback to inform product improvements and new features.
• Drive renewals and upsell opportunities with strategic partners.
• Leverage CRM and CS tools to ensure a smooth user experience and track CS KPIs.
• Help shape processes and ways of working as Gain grows.

Skills

B2B SaaS

PE/M&A experience

Relationship management

English fluency

Communication

Self-starter

Structured and organized

Education

Business/Finance degree from a leading university

Job description

Gain is seeking a Customer Success Manager to support our European growth, engaging with enterprise customers and managing a strong book of accounts across Europe. You will build lasting relationships, ensure customer success, and act as the voice of the customer to improve our product and features.

A strong B2B SaaS background in PE/M&A is desired, with fluency in English and a proactive mindset. You will work in a hybrid model with a London-based presence, collaborating across regions.