AI Customer Success Lead — Europe Growth

Listen Labs; Greater London; Vor Ort; GBP 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Equity ownership

Learning stipend

Wellness stipend

AI tools stipend

London meal credit

Flexible time-off policy

Offsites and events

Zusammenfassung

Listen Labs is seeking a driven Customer Success professional to own the post-sale journey from onboarding to growth in our European presence. You will be the main daily contact for key accounts, collaborating with sales to spot expansion opportunities and guiding customers to maximize value.

You will work in a fast-paced AI company, building processes, collecting feedback for product and roadmap, and developing scalable customer success playbooks across the London team.

Qualifikationen

• 4–8 years of professional experience.
• Strong relationship-building, communication, and organizational skills.
• Self-starter, comfortable with ambiguity and fast-paced environments.
• Willingness to work in the office 5 days per week.

Aufgaben

• Own the post-sale customer journey, including onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate with product and engineering teams to shape the roadmap.
• Develop and refine customer success playbooks as the company scales.

Kenntnisse

Relationship building

Communication

Organizational skills

Self-starter

Jobbeschreibung

Listen Labs is seeking a driven Customer Success professional to own the post-sale journey from onboarding to growth in our European presence. You will be the main daily contact for key accounts, collaborating with sales to spot expansion opportunities and guiding customers to maximize value.

You will work in a fast-paced AI company, building processes, collecting feedback for product and roadmap, and developing scalable customer success playbooks across the London team.