Onboarding & Adoption Specialist

Beam Up Ltd; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Beam Up Ltd is looking for a dedicated professional to lead implementation projects and manage customer training across the UK. You will be responsible for ensuring users have a seamless onboarding experience and drive technology adoption.

The ideal candidate is a confident facilitator, a structured project manager, and genuinely cares about user success. You will collaborate cross-functionally and continually refine training materials to meet user needs.

This role requires a commitment to fostering an inclusive and supportive work environment.

Qualifications

• Ability to make technology relevant to diverse users.
• Comfortable tracking project timelines and risks.
• Effective communication with frontline workers and teams.

Responsibilities

• Manage end-to-end implementation processes.
• Conduct onboarding and training sessions for users.
• Monitor usage and performance metrics for accounts.
• Coordinate efforts across Customer Success, Product, and Engineering.
• Improve onboarding materials based on user feedback.

Skills

Facilitation skills

Project management

Empathy

Data analysis

Organizational skills

Mission-driven

Job description

Beam Up Ltd is looking for a dedicated professional to lead implementation projects and manage customer training across the UK. You will be responsible for ensuring users have a seamless onboarding experience and drive technology adoption.

The ideal candidate is a confident facilitator, a structured project manager, and genuinely cares about user success. You will collaborate cross-functionally and continually refine training materials to meet user needs.

This role requires a commitment to fostering an inclusive and supportive work environment.