Growth-Focused Customer Success Manager, EMEA

EngineersOfAI; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Fertility and family benefits

Generous paid time off

Wellbeing stipend

Hybrid/Distributed work gear stipend

Job summary

Contentful is seeking a Customer Success Manager, Growth (f/m/d) to work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs at scale. You will help customers achieve both their technical and business goals while driving retention and growth for Contentful and partner with internal teams to amplify customer voices.

This is a high-velocity role, collaborating with product, sales and marketing, with ~10%

Qualifications

• College / University Degree is preferred.
• 3+ years in a customer-facing role; CSM or Account Management experience.
• Excellent oral and written communication skills.
• Strong cross-functional participation and collaboration.
• Ability to understand Contentful APIs and the digital experience stack.

Responsibilities

• Monitor and guide new EMEA customers to ensure value expectations are achieved from the beginning.
• Execute customer programs with product, sales, and marketing teams.
• Leverage tools to manage day-to-day with high throughput and organization.
• Drive product adoption and customer health scores to influence retention and growth.
• Travel ~10% annually for customer onsite meetings.

Skills

Communication skills

Cross-functional collaboration

Customer Success

APIs

Tech understanding

Education

College degree

Tools

Contentful API knowledge

Contentful data tools

Job description

Contentful is seeking a Customer Success Manager, Growth (f/m/d) to work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs at scale. You will help customers achieve both their technical and business goals while driving retention and growth for Contentful and partner with internal teams to amplify customer voices.

This is a high-velocity role, collaborating with product, sales and marketing, with ~10%