Customer Success Manager

appsflyer; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

AppsFlyer is seeking an Enterprise Customer Success Manager to support our most strategic clients in Europe, guiding them to maximize value from the AppsFlyer platform and influence the product roadmap.

You will own end-to-end relationships, run Executive Business Reviews, and collaborate with Product/R&D cross-functionally, while driving adoption and identifying growth opportunities across a global, fast-moving landscape.

Qualifications

• Experience in Customer Success, Account Management, or a similar client-facing role within SaaS or AdTech.
• Strong understanding of web marketing, digital advertising, and business strategy.
• A technical mindset with the ability to dive into APIs and campaign performance metrics.
• Great interpersonal skills and the ability to explain complex concepts to both technical and non-technical stakeholders.
• Self-motivation and adaptability to thrive in a fast-moving, global environment.
• Willingness to travel several times a year for customer meetings and conferences.
• Fluency in English.

Responsibilities

• Manage customer relationships end-to-end, from onboarding to renewals.
• Proactively share product updates, insights, and best practices to drive adoption.
• Deliver training sessions, webinars, and demos to enable customers on new features and use cases.
• Collaborate cross-functionally with Product and R&D teams by voicing client feedback and advocating for product improvements.
• Lead Executive Business Reviews to highlight value, the impact of AppsFlyer's solutions on our customer success, and strategic growth opportunities.
• Support upsell and expansion efforts by identifying business needs and aligning them with AppsFlyer solutions.
• Be a part of the client's extended team - accessible, insightful, and proactive.

Skills

Fluency in English

Customer Success / Account Management

Web marketing & digital advertising

Technical mindset for APIs & metrics

Analytical skills

Communication with technical and non-

Self-motivation & adaptability

Willingness to travel

Job description

At AppsFlyer, we believe every challenge is an invitation to innovate. We're looking for an Enterprise Customer Success Manager to support our most strategic clients in the European region and help us shape the future of measurement. In this role, you'll collaborate with top-tier professionals from around the world in a culture that celebrates curiosity, connection, and continuous learning. If you're passionate about delivering impact through meaningful relationships and personalized service, this is your chance to join the ride.

About the Role

As a Customer Success Manager for our Enterprise clients you will act as their trusted advisor, supporting them on both business and technical fronts. You'll be the voice of the customer internally and a strategic partner externally, ensuring they maximize the value of the AppsFlyer platform while helping shape our product roadmap with their insights.

What You'll Do

• Manage customer relationships end-to-end, from onboarding to renewals, while ensuring their success across business, product, and technical needs.
• Proactively share product updates, insights, and best practices to drive adoption and maximize impact.
• Deliver training sessions, webinars, and demos to enable customers on new features and use cases.
• Collaborate cross-functionally with Product and R&D teams by voicing client feedback and advocating for product improvements.
• Lead Executive Business Reviews to highlight value, the impact of AppsFlyer's solutions on our customer success, and strategic growth opportunities.
• Support upsell and expansion efforts by identifying business needs and aligning them with AppsFlyer solutions.
• Be a part of the client's extended team - accessible, insightful, and proactive.

What You Have

• Fluency in English.
• Experience in Customer Success, Account Management, or a similar client-facing role within SaaS or AdTech.
• A strong understanding of web marketing, digital advertising, and business strategy.
• A technical mindset with the ability to dive into APIs and campaign performance metrics.
• Strong analytical skills, with the ability to interpret and analyze large data sets and resolve reporting discrepancies.
• Great interpersonal skills and the ability to explain complex concepts to both technical and non-technical stakeholders.
• Self-motivation and adaptability to thrive in a fast-moving, global environment.
• Willingness to travel several times a year for customer meetings and conferences.

Bonus Points

• Fluency in French or other languages is a huge plus.
• Background in mobile marketing or app analytics.
• Familiarity with SDK integrations and deep linking.
• Product sense or experience collaborating with product teams.
• Referred by an AppsFlyer team member.

Why Join Us?

AppsFlyer is a global company with 25 offices across 19 countries. From wellness programs and fitness initiatives, to our Global Employee Exchange and inclusive culture, we empower our people to grow professionally and personally.

Here, titles don't define us - impact does. You'll join a team where innovation is celebrated and collaboration drives everything we do.

We're committed to building a diverse and inclusive workplace. Even if you don't meet 100% of the qualifications, if this role excites you, we'd love to hear from you.