Forklift Service Administrator & Client Support

First Military Recruitment Ltd; Bletchley; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Military Recruitment Ltd is seeking a Service Administrator in Milton Keynes to support the Services Team with administrative duties around service and driver training processes. The role involves handling calls and emails, coordinating with customers and branches, and maintaining accurate records of jobs and training materials.

The ideal candidate will have strong IT and ERP/CRM skills, experience in a service environment is a plus, and a collaborative approach to work in a busy team.

Qualifications

• Excellent telephone and face-to-face communication skills.
• Strong administration and organisation skills with a customer focus.
• Good IT skills with knowledge of Microsoft Word/Excel/Outlook.
• Experience with ERP/CRM systems (e.g. Sage/Protean) is advantageous.
• Ability to work well in a team and maintain accuracy.
• Experience in the service industry preferred but not required.

Responsibilities

• Answering telephones and directing calls.
• Helping customers with their queries.
• Dealing with customers that may come in and visit.
• Maintaining a tidy workspace and admin processes.
• Unpacking parts and booking delivery notes.
• Putting stock away and liaising with branches as needed.
• Raising jobs on Protean and ensuring complete information.
• Communicating with customers by phone and email.
• Administer the driver training process and bookings.
• Create training packs and issue certificates for completed training.
• Generate and handle new bookings.

Skills

Communication

Customer focus

Admin skills

IT skills

Team player

Attention to detail

Tools

Sage

Protean

Job description

First Military Recruitment Ltd is seeking a Service Administrator in Milton Keynes to support the Services Team with administrative duties around service and driver training processes. The role involves handling calls and emails, coordinating with customers and branches, and maintaining accurate records of jobs and training materials.

The ideal candidate will have strong IT and ERP/CRM skills, experience in a service environment is a plus, and a collaborative approach to work in a busy team.