Service Administrator — Fast-Paced, Customer-Focused Ops Support

Interaction Recruitment Group; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

24 days' annual leave + bank holidays

Pension

Career development opportunities

Company socials

Job summary

Interaction Recruitment Group is seeking a friendly and organised Service Administrator to support the day-to-day running of the service department in Milton Keynes. You will process service jobs, handle customer enquiries by phone and email, and ensure engineers receive timely administrative support.

You will work closely with field engineers, customers and internal teams to maintain accurate records, prepare quotations and invoices, and help drive continuous improvement within the department.

Qualifications

• Previous experience in an administrative or customer service role.
• Strong organisational skills and excellent attention to detail.
• Good written and verbal communication skills.
• A professional telephone manner and a customer-focused approach.
• The ability to manage competing priorities and meet deadlines.
• Good IT skills, including Microsoft Office.
• Experience using CRM, ERP or service management systems would be advantageous.
• A proactive approach, with the ability to work independently and as part of a team.
• A positive attitude and a willingness to learn new systems and processes.

Responsibilities

• Provide day-to-day administrative support to the service department.
• Handle customer enquiries by telephone and email, ensuring queries are dealt with promptly and professionally.
• Create and update service job records on the company's service management system.
• Process service documentation, ensuring information is accurate and up to date.
• Assist with scheduling service visits and coordinating appointments with customers and engineers.
• Liaise with field service engineers to obtain job updates, reports and completion details.
• Prepare quotations and assist with processing customer approvals where required.
• Check completed job sheets and ensure documentation is ready for invoicing.
• Support the preparation and processing of service invoices.
• Assist with parts enquiries and liaise with relevant colleagues to help ensure requirements are met.
• Maintain accurate customer records and filing systems.
• Build positive working relationships with customers, engineers, suppliers and colleagues across the business.
• Help resolve administrative queries and support the smooth running of the service function.
• Follow company procedures and contribute to continuous improvement within the department.

Skills

Administrative exp

Customer service

Organisation

Attention to detail

Communication skills

Microsoft Office

CRM/ERP experience

Team player

Independent worker

Tools

CRM/ERP systems

Microsoft Office

Job description

Interaction Recruitment Group is seeking a friendly and organised Service Administrator to support the day-to-day running of the service department in Milton Keynes. You will process service jobs, handle customer enquiries by phone and email, and ensure engineers receive timely administrative support.

You will work closely with field engineers, customers and internal teams to maintain accurate records, prepare quotations and invoices, and help drive continuous improvement within the department.