Service Administrator

NEOS Recruitment; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

NEOS Recruitment is seeking a Service Administrator in Milton Keynes to join a busy service department within an engineering environment. The role focuses on coordinating service bookings, maintaining records, and supporting engineers to ensure a professional, efficient service for customers.

Salary £25,000 - £30,000 per annum, full-time, permanent. You will liaise with field staff, workshops and customers, manage paperwork, and keep internal systems updated while delivering high standards of

Qualifications

• Previous experience in administrative or service coordination roles.
• Excellent communication and customer service skills.
• Good IT skills with Microsoft Office and internal databases.
• High accuracy and attention to detail when handling documentation.
• Proactive, able to work independently and in a team.
• Capable in a busy, fast-paced environment.

Responsibilities

• Provide administrative support to the service department and engineering team.
• Coordinate service bookings, maintenance schedules and engineer appointments.
• Liaise with field engineers, workshop staff and customers to ensure work is organised efficiently.
• Answer incoming calls and respond to customer enquiries professionally.
• Maintain accurate service records, job sheets and equipment maintenance documentation.
• Process service reports, timesheets, purchase orders and invoices as required.
• Assist with scheduling planned maintenance, breakdowns and repair work.
• Monitor outstanding jobs and follow up on completed work and associated paperwork.
• Update internal systems with job progress, customer details and service information.
• Support the service team with general administrative duties to ensure the department runs efficiently.

Skills

Organisational skills

Communication skills

Customer service

IT skills

Attention to detail

Proactive approach

Tools

Microsoft Office

Job description

Service Administrator

Location: Milton Keynes, Buckinghamshire
Salary: £25,000 - £30,000 per annum
Employment Type: Full-time, Permanent

The Opportunity

We are working with a specialist in forklift trucks and material handling equipment who is looking for an organised and proactive Service Administrator to support the smooth running of their service department in Milton Keynes.

This is an excellent opportunity for someone with strong administrative and communication skills to join an established engineering operation, playing a key role in coordinating service activities, supporting engineers and ensuring customers receive an efficient and professional service.

The Role

• Provide administrative support to the service department and engineering team.

• Coordinate service bookings, maintenance schedules and engineer appointments.

• Liaise with field engineers, workshop staff and customers to ensure work is organised efficiently.

• Answer incoming calls and respond to customer enquiries professionally.

• Maintain accurate service records, job sheets and equipment maintenance documentation.

• Process service reports, timesheets, purchase orders and invoices as required.

• Assist with scheduling planned maintenance, breakdowns and repair work.

• Monitor outstanding jobs and follow up on completed work and associated paperwork.

• Update internal systems with job progress, customer details and service information.

• Support the service team with general administrative duties to ensure the department runs efficiently.

The Candidate

• Previous experience in an administrative, service administration or coordination role.

• Strong organisational skills, with the ability to prioritise tasks and manage competing demands.

• Excellent communication and customer service skills.

• Good IT skills, including experience using Microsoft Office and internal databases.

• A high level of accuracy and attention to detail when handling documentation and records.

• A proactive approach, with the ability to work independently and as part of a team.

• Comfortable working in a busy, fast-paced environment.

Desirable experience

• Previous experience within plant hire, forklift trucks, material handling, engineering or a similar technical environment.

• Experience using service management, job scheduling or workshop management systems.

• Familiarity with coordinating engineers, maintenance schedules or breakdown requests.

The Package

• Salary of £25,000 - £30,000, depending on experience.

• Full-time, permanent position.

• Opportunity to work within an established engineering and material handling business.

• Varied role supporting a busy service department.

• Opportunity to develop your skills and progress within the business.

Interested?

If you are an organised administrator with strong communication skills and an interest in engineering, service coordination or material handling, this is an excellent opportunity to join a professional team and develop your career.