Service Administrator – Growth Path & Benefits in MK

Interaction Recruitment PLC; Milton Keynes; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

24 days' annual leave

Company pension scheme

Training and development opportunities

Career progression

Company socials

Job summary

Interaction Recruitment are recruiting on behalf of a growing materials handling equipment business for a Service Administrator in Milton Keynes. The role supports a busy service department, handling enquiries, managing service records and coordinating engineers.

You will work closely with the service team and customers to maintain efficient processes, ensure accurate documentation and contribute to continuous improvement within the department.

Qualifications

• Previous administrative or customer service experience.
• Strong organisational skills and attention to detail.
• Good written and verbal communication.
• Professional telephone manner and customer-focused approach.
• Ability to manage competing priorities and meet deadlines.
• Good IT skills, including Microsoft Office.
• Experience with CRM/ERP or service management systems is advantageous.

Responsibilities

• Provide day-to-day administrative support to the service department.
• Handle customer enquiries by telephone and email, promptly and professionally.
• Create and update service records on the service management system.
• Process service documentation, keep information accurate and up to date.
• Assist with scheduling service visits and coordinating appointments.
• Liaise with field engineers for updates and completion details.
• Prepare quotations and assist with customer approvals.
• Check job sheets and prepare documentation for invoicing.
• Assist with service invoices and parts enquiries as needed.
• Maintain accurate customer records and filing systems.
• Build positive relationships with customers, engineers, and colleagues.
• Support smooth operation of the service function and contribute to improvement.

Skills

Administrative experience

Customer service

Organisational skills

Attention to detail

Communication skills

Telephone manner

IT skills

Microsoft Office

CRM familiarity

ERP familiarity

Proactive mindset

Team player

Tools

CRM system

ERP system

Microsoft Office

Job description

Interaction Recruitment are recruiting on behalf of a growing materials handling equipment business for a Service Administrator in Milton Keynes. The role supports a busy service department, handling enquiries, managing service records and coordinating engineers.

You will work closely with the service team and customers to maintain efficient processes, ensure accurate documentation and contribute to continuous improvement within the department.