Service Administrator

First Military Recruitment Ltd; Milton Keynes; Presencial; GBP 28.000 - 30.000; Jornada completa

Descripción de la vacante

First Military Recruitment Ltd is hiring a Service Administrator in Milton Keynes. The role supports the Services Team with material handling machinery and coordination with field engineers.

You will handle calls, assist customers, process orders and bookings, and maintain documentation for training and service reports. The position requires strong communication, administration and IT skills, with experience in ERP/CRM systems such as Protean or Sage.

Formación

• Excellent telephone and face to face communication skills.
• Customer focused with administration and organisation skills.
• Working knowledge of Microsoft packages (Word/Excel/Outlook) and ERP/CRM systems such as Protean.

Responsabilidades

• Answering telephones and directing calls
• Helping customers with their queries
• Dealing with customers that may visit
• Unpacking of parts and booking delivery notes in
• Liaise with customers to find out their requirements
• Create training packs for the driver trainer
• Process and invoice the completed training and produce certificates
• Generate and handle new bookings
• Maintain communication with customers via telephone and email

Conocimientos

Communication

Customer service

Administration

Microsoft Office

ERP/CRM systems

Teamworking

Attention to detail

Herramientas

Protean

Sage

Descripción del empleo

MH8 - Service Administrator

Location: Milton Keynes

Salary: £28,000 - £30,000

Overview

First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients.

The successful candidate will be responsible for supporting and assisting the Services Team with the requirements for our long existing, and new clients with the material handling machinery we sell and hire, alongside our field engineers.

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities

• Answering telephones and directing calls
• Helping customers with their queries
• Dealing with customers that may come in and visit
• Keeping workspace clean and tidy
• Unpacking of parts and booking delivery notes in
• Putting stock away
• Liaise with other branches as and when required
• Any other requests/tasks to suit the need of the business
• Raising jobs on Protean when required, making sure that all information is on the job.
• Maintaining communication with customers via telephone and e-mail where required
• E-mailing the customer with engineers’ worksheets/service & examination reports.
• Administer the driver training process
• Liaise with customers to find out their requirements
• Liaise with the driver trainers to make customer bookings and confirm diary
• Create training packs for the driver trainer
• Process and invoice the completed training but producing the certificates
• Making sure that all driver training reference material is all up to date in liaison with driver training body
• Generate and handle new bookings

Skills and Qualifications

• Good communication and interpersonal skills
• Customer focused with administration and organisation skills
• Excellent telephone and face to face communication skills
• Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean)
• Previous experience in the service industry would be advantageous but not essential
• Good IT skills with knowledge of Microsoft word/excel/outlook
• Carries out work with accuracy, efficiency and with an eye for detail
• Be able to work well in a team
• Protean knowledge – training will be given

Location: Milton Keynes

Salary: £28,000 - £30,000