Service Administrator

First Military Recruitment Ltd; Bletchley; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Military Recruitment Ltd is seeking a Service Administrator in Milton Keynes to support the Services Team with administrative duties around service and driver training processes. The role involves handling calls and emails, coordinating with customers and branches, and maintaining accurate records of jobs and training materials.

The ideal candidate will have strong IT and ERP/CRM skills, experience in a service environment is a plus, and a collaborative approach to work in a busy team.

Qualifications

• Excellent telephone and face-to-face communication skills.
• Strong administration and organisation skills with a customer focus.
• Good IT skills with knowledge of Microsoft Word/Excel/Outlook.
• Experience with ERP/CRM systems (e.g. Sage/Protean) is advantageous.
• Ability to work well in a team and maintain accuracy.
• Experience in the service industry preferred but not required.

Responsibilities

• Answering telephones and directing calls.
• Helping customers with their queries.
• Dealing with customers that may come in and visit.
• Maintaining a tidy workspace and admin processes.
• Unpacking parts and booking delivery notes.
• Putting stock away and liaising with branches as needed.
• Raising jobs on Protean and ensuring complete information.
• Communicating with customers by phone and email.
• Administer the driver training process and bookings.
• Create training packs and issue certificates for completed training.
• Generate and handle new bookings.

Skills

Communication

Customer focus

Admin skills

IT skills

Team player

Attention to detail

Tools

Sage

Protean

Job description

MH8 - Service Administrator

Location:

Milton Keynes

Salary:

£28,000 - £30,000

Overview:

First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients. The successful candidate will be responsible for supporting and assisting the Services Team with the requirements for our long existing, and new clients with the material handling machinery we sell and hire, alongside our field engineers.

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

• Answering telephones and directing calls
• Helping customers with their queries
• Dealing with customers that may come in and visit
• Keeping workspace clean and tidy
• Unpacking of parts and booking delivery notes in
• Putting stock away
• Liaise with other branches as and when required
• Any other requests/tasks to suit the need of the business
• Raising jobs on Protean when required, making sure that all information is on the job.
• Maintaining communication with customers via telephone and e-mail where required
• E-mailing the customer with engineers worksheets/service & examination reports.
• Administer the driver training process
• Liaise with customers to find out their requirements
• Liaise with the driver trainers to make customer bookings and confirm diary
• Create training packs for the driver trainer
• Process and invoice the completed training but producing the certificates
• Making sure that all driver training reference material is all up to date in liaison with driver training body
• Generate and handle new bookings

Skills and Qualifications:

• Good communication and interpersonal skills
• Customer focused with administration and organisation skills
• Excellent telephone and face to face communication skills
• Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean)
• Previous experience in the service industry would be advantageous but not essential
• Good IT skills with knowledge of Microsoft word/excel/outlook
• Carries out work with accuracy, efficiency and with an eye for detail
• Be able to work well in a team
• Protean knowledge training will be given

Location:

Milton Keynes

Salary:

£28,000 - £30,000