Service Administrator

Confidential; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

Confidential in Milton Keynes is seeking a Service Administrator to support the service department and engineers, coordinating service bookings, maintenance schedules and engineer appointments.

You will liaise with field staff and customers to ensure work is organised efficiently, maintain records and assist with invoicing and documentation. This permanent role offers varied duties within an established engineering business.

Qualifications

• Minimum administrative experience in an office or service environment.
• Strong organisational skills with the ability to prioritise tasks.
• Excellent communication and customer service abilities.
• Proficient IT skills including Microsoft Office and using databases.
• High accuracy and attention to detail when handling records and documents.
• Proactive, independent worker who can also collaborate in a team.

Responsibilities

• Provide administrative support to the service department and engineering team.
• Coordinate service bookings, maintenance schedules and engineer appointments.
• Liaise with field engineers, workshop staff and customers to organise work.
• Answer incoming calls and respond to customer enquiries professionally.
• Maintain accurate service records, job sheets and equipment maintenance documentation.
• Process service reports, timesheets, purchase orders and invoices as required.
• Assist with scheduling planned maintenance, breakdowns and repairs.
• Monitor outstanding jobs and follow up on paperwork.
• Update internal systems with job progress and customer details.

Skills

Organisational skills

Communication skills

IT skills

Customer service

Attention to detail

Tools

MS Office

Internal databases

Job description

Service Administrator

Location: Milton Keynes, Buckinghamshire

Salary: £25, £30 per annum

Employment Type: Full-time, Permanent

The Opportunity

We are working with a specialist in forklift trucks and material handling equipment who is looking for an organised and proactive Service Administrator to support the smooth running of their service department in Milton Keynes.

This is an excellent opportunity for someone with strong administrative and communication skills to join an established engineering operation, playing a key role in coordinating service activities, supporting engineers and ensuring customers receive an efficient and professional service.

The Role

• Provide administrative support to the service department and engineering team.
• Coordinate service bookings, maintenance schedules and engineer appointments.
• Liaise with field engineers, workshop staff and customers to ensure work is organised efficiently.
• Answer incoming calls and respond to customer enquiries professionally.
• Maintain accurate service records, job sheets and equipment maintenance documentation.
• Process service reports, timesheets, purchase orders and invoices as required.
• Assist with scheduling planned maintenance, breakdowns and repair work.
• Monitor outstanding jobs and follow up on completed work and associated paperwork.
• Update internal systems with job progress, customer details and service information.
• Support the service team with general administrative duties to ensure the department runs efficiently.

The Candidate

• Previous experience in an administrative, service administration or coordination role.
• Strong organisational skills, with the ability to prioritise tasks and manage competing demands.
• Excellent communication and customer service skills.
• Good IT skills, including experience using Microsoft Office and internal databases.
• A high level of accuracy and attention to detail when handling documentation and records.
• A proactive approach, with the ability to work independently and as part of a team.
• Comfortable working in a busy, fast-paced environment.

Desirable experience

• Previous experience within plant hire, forklift trucks, material handling, engineering or a similar technical environment.
• Experience using service management, job scheduling or workshop management systems.
• Familiarity with coordinating engineers, maintenance schedules or breakdown requests.

The Package

• Salary of £25, £30, depending on experience.
• Full-time, permanent position.
• Opportunity to work within an established engineering and material handling business.
• Varied role supporting a busy service department.
• Opportunity to develop your skills and progress within the business.