Food service assistant

Baxterstorey; Tilbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hospitality service provider in Tilbury is seeking a General Assistant to deliver exceptional food and beverage service. The ideal candidate will be passionate about customer service, work well in a team, and comply with health regulations. This role offers a supportive environment with opportunities for development and a good work-life balance, ensuring all employees can thrive while providing unforgettable experiences.

Benefits

Up to 20 days holiday

Birthday off

3 volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Free meals on shift

Bespoke training and development

Cycle to work scheme

Qualifications

• Contagious passion for food and customer service.
• Ability to adapt to challenges with a solution-oriented perspective.
• Some knowledge of food safety and sanitation practices.

Responsibilities

• Serve food and beverages to guests professionally.
• Provide attentive customer service throughout their journey.
• Collaborate with colleagues for smooth operations.
• Comply with health and safety regulations.
• Maintain cleanliness and hygiene standards.

Skills

Passion for food and customer service

Collaboration in team environment

Solution-oriented perspective

Previous food service experience

Knowledge of food safety practices

Job description

Responsibilities

• Service - serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed.
• Customer Service - provide excellent service by being attentive to guests' needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner.
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment.
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location.
• Cleanliness - maintain cleanliness and hygiene standards in the kitchenНД dining areas, we work together as a team to lead by example, protecting the planet and supporting local communities.

Qualifications and Skills

• Have a contagious passion for food and/or customer service.
• You draw satisfaction from working within a collaborative and inclusive team environment.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
• Previous experience in a similar role, especially in the food service industry, is often a plus.
• Some knowledge of food safety and sanitation practices.
• Works according to the BaxterStorey core values.

We are proud to be anווען inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support this commitment we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

About Us

For almost 20 years we have created beautiful spaces, exciting menus and friendly teams across offices, stadiums, cathedrals and universities, ensuring each customer has the hospitality experience they deserve. We are looking for the brightest and best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people mean we always strive to supercharge our team’s careers. “Better” is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Benefits and Perks

• Up to 20 days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme