Food Frontline Assistant — High-Energy Customer Service

Marks & Spencer Plc; Coventry; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. You’ll be at the frontline, thriving under pressure, delivering five-star service at pace while supporting the transformation of our store.

You’ll confidently recommend and sell our newest food products, becoming a trusted brand ambassador for customers who expect value and quality. The role requires resilience, teamwork, and a willingness to work across various areas of the store, including evenings and weekends.

Responsibilities

• Assist customers on the shop floor by answering questions and helping locate products.
• Provide accurate product knowledge and recommendations to drive sales.
• Operate store devices and digital tools to enhance the customer experience and complete transactions.

Job description

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. You’ll be at the frontline, thriving under pressure, delivering five-star service at pace while supporting the transformation of our store.

You’ll confidently recommend and sell our newest food products, becoming a trusted brand ambassador for customers who expect value and quality. The role requires resilience, teamwork, and a willingness to work across various areas of the store, including evenings and weekends.