Food Frontline Associate — Fast-Paced, Customer-Driven

Marks & Spencer Plc; Dartford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service under pressure, with a focus on product knowledge and customer care.

You’ll roll up your sleeves daily, adapting to the busy retail environment while helping customers find and buy their desired items. You’ll be a resilient brand ambassador, comfortable recommending new food products and using Sparks and in-store devices to enhance service.

Qualifications

• Experience delivering friendly and practical customer service.
• Able to communicate clearly with shoppers and colleagues.
• Flexible to work across different store areas and shifts.

Responsibilities

• Assist customers in Food section and answer product questions.
• Sell and promote new food products to customers.
• Maintain shelves and stock levels during shifts.
• Utilise in-store digital tools to enhance the customer experience.

Skills

Customer service

Communication

Flexibility

Team player

Tools

Sparks app

Job description

Marks & Spencer Plc is seeking a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service under pressure, with a focus on product knowledge and customer care.

You’ll roll up your sleeves daily, adapting to the busy retail environment while helping customers find and buy their desired items. You’ll be a resilient brand ambassador, comfortable recommending new food products and using Sparks and in-store devices to enhance service.