Food Frontline Assistant – Fast-Paced Retail

Marks & Spencer Plc; Swansea; Remote; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Plc in Swansea is hiring a Customer Assistant for our Food department to deliver five-star service at pace. You’ll be at the frontline, helping customers, answering questions and recommending our products during busy shifts.

The role requires resilience, a customer-first attitude and willingness to work early mornings across assigned store areas. Being digitally confident with in-store tools helps you succeed.

Qualifications

• Excellent customer service and communication skills within a fast-paced retail environment.
• Able to adapt to shifting priorities and work across different store areas.
• Willingness to work early mornings and flexible hours.

Responsibilities

• Assist customers in the Food section, providing product information and recommendations.
• Deliver five-star service at pace and uphold the M&S brand standards.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Support store team by covering various areas as needed.

Skills

Customer service

Teamwork

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc in Swansea is hiring a Customer Assistant for our Food department to deliver five-star service at pace. You’ll be at the frontline, helping customers, answering questions and recommending our products during busy shifts.

The role requires resilience, a customer-first attitude and willingness to work early mornings across assigned store areas. Being digitally confident with in-store tools helps you succeed.