Food Frontline Assistant — Fast-Paced, Customer-Driven

Marks & Spencer Plc; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in the UK is seeking a Customer Assistant in our Food section to be on the frontline, delivering exceptional service, sharing product knowledge, and thriving in a fast-paced store environment.

You will use Sparks App and in-store devices to guide customers, upsell when appropriate, and work across different areas to keep shelves stocked and the shopping experience seamless. This role requires resilience, a can-do attitude, and flexibility for shift patterns.

Qualifications

• Experience in customer service roles.
• Willingness to work flexible shifts.
• Ability to use digital tools and apps.

Responsibilities

• Assist customers with enquiries and product questions.
• Sell and upsell food products to customers.
• Maintain store presentation and stock levels across areas.
• Operate POS and Sparks App to support the customer experience.

Skills

Customer service

Retail experience

Food knowledge

Team player

Tools

Sparks App

Job description

Marks & Spencer Plc in the UK is seeking a Customer Assistant in our Food section to be on the frontline, delivering exceptional service, sharing product knowledge, and thriving in a fast-paced store environment.

You will use Sparks App and in-store devices to guide customers, upsell when appropriate, and work across different areas to keep shelves stocked and the shopping experience seamless. This role requires resilience, a can-do attitude, and flexibility for shift patterns.