Food and Beverage Team Leader (Retail) - Liverpool, Merseyside

Aramark Ltd; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in Liverpool seeks a motivated individual to manage operations and ensure customer satisfaction. You will oversee a team to promote sales and handle guest services, including serving food and beverages during event days. Ideal candidates will have previous hospitality experience, team leadership skills, and thrive in fast-paced environments. This role offers an engaging opportunity to work in a dynamic team setting.

Qualifications

• Experience in hospitality preferred.
• Previous experience guiding a team is necessary.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure all opening processes are complete and stations are ready.
• Manage a team to drive sales and promote upselling.
• Handle feedback and complaints professionally.
• Serve food and beverages during event days.

Skills

Team Leadership

Customer Service

Productivity Management

Feedback Handling

Job description

• You will be ensuring all opening processes are complete and stations are set up and ready to go
• Managing a team of people to drive sales and productivity within the unit and promote upselling
• Handling any feedback/complaints in a timely and professional manner
• Stocking up and cleaning both front and back of house
• Serving food and beverages during event days - ensuring guests are served in a timely manner
• Operating the till and processing payments - you will be responsible for the reconciliation of the tills throughout your shift.
• Adhere to site alcohol licensing legislation (Challenge 25). Experience in hospitality (preferred)
• Previous experience guiding a team
• A team player who thrives on working within a fast paced environment
• Excellent customer service skills