Food and Beverage Shift Leader / Supervisor

Get Golfing; Pyrford; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

Training and Development

Free Golf

50% discount on food and beverage

Staff referral programme

Opportunities for Progression

Job summary

A hospitality company in Pyrford Lakes is seeking a Hospitality Shift Leader to oversee daily operations, manage staff, and deliver exceptional guest service. The ideal candidate will have supervisory experience in the hospitality sector and a passion for providing outstanding guest experiences. This full-time role offers opportunities for progression and benefits including free golf and training development.

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong organisational and problem-solving abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Support the Clubhouse Manager in overseeing daily operations.
• Supervise, train, and motivate staff.
• Manage inventory and stock control.

Skills

Supervisory experience

Organisational skills

Interpersonal skills

Problem-solving

Knowledge of food and beverage operations

Attention to detail

Flexibility to work varied hours

Job description

Overview

Pyrford Lakes in Woking is seeking Hospitality Shift Leaders to join our team. As a Shift Leader, you'll play a vital role in ensuring the smooth operation of our clubhouse, lead events, supervise staff, and deliver exceptional service to our guests. Working closely with the Clubhouse Manager, you'll support day-to-day clubhouse management and foster a positive, sales-focused, and engaging atmosphere for both our team and our members.

Responsibilities

• Support the Clubhouse Manager in overseeing the daily operations of the clubhouse.
• Supervise, train, and motivate staff to deliver exceptional service to members and guests.
• Assist in developing and implementing policies and procedures that improve efficiency and enhance customer satisfaction.
• Manage inventory, stock control, and ordering to ensure availability while minimising waste.
• Maintain a clean, safe, and welcoming clubhouse environment.
• Help plan, organise, and deliver special events and promotions.
• Respond to member and guest concerns promptly and professionally.
• Work collaboratively with other departments to ensure smooth operations and outstanding guest experiences.

Requirements

• Proven experience in a supervisory role within the hospitality industry, ideally in a clubhouse, hotel, or similar setting.
• Strong organisational and problem-solving abilities.
• Excellent interpersonal and communication skills, with the ability to lead and motivate a team.
• Sound knowledge of food and beverage operations.
• Ability to remain calm and professional under pressure, effectively handling customer concerns.
• Flexibility to work evenings, weekends, and holidays as required.
• Exceptional attention to detail with a commitment to cleanliness, safety, and presentation.
• A genuine passion for hospitality and delivering outstanding guest experiences.

Benefits

• Pension
• Training and Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme
• Opportunities for Progression

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting