Foh Supervisor

Northumberland; Seahouses; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% off food

£1 stays in January–March

1/3 off room bookings all year

£50 on same-day bookings

15% off bed and breakfast for loved-1s

24/7 confidential support (EAP)

Tips (tronc)

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is seeking a Front of House Supervisor for the Bamburgh Castle Inn in Seahouses. You will greet guests, oversee service, and help create a warm, memorable experience while working closely with the Assistant Manager to guide the team and maintain high service standards.

Ideal candidates bring enthusiasm, professionalism, and leadership to a fast-paced hospitality environment where guest satisfaction is a top priority.

Responsibilities

• greet guests and oversee service to ensure a warm, memorable experience
• resolve challenges promptly and maintain smooth daily operations
• lead and support the team, in collaboration with the Assistant Manager, to uphold high standards of service

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

When it comes to top seaside locations, the award-winning Bamburgh Castle Inn in Northumberland is hard to beat. Situated overlooking the harbour in the charming fishing village of Seahouses, it offers stunning views and an unbeatable coastal setting. With plenty to explore, including boat trips to the Farne Islands, scenic beach walks, and more, it’s the perfect base to immerse yourself in the beauty of the area.

You’ll Fit Right Inn

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn...

*Age-related pay rates apply for Under 21s.*