FNOL Motor Claims Handler

MPJ Recruitment Ltd; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday off

Gym discounts

Shopping discounts

Holiday discounts

Dress-down Fridays

Regular social events

Job summary

MPJ Recruitment Ltd, partnering with a leading motor claims management company in Manchester City Centre, is hiring an FNOL Motor Claims Handler. The role is office-based with a permanent contract and a starting salary of £28,750 plus a monthly bonus; OTE around £45k, top performers £70k.

You will be first point of contact for customers reporting motor claims, handling FNOL calls, and driving a high-quality, customer-focused claims journey while meeting KPIs and FCA/GDPR standards.

Qualifications

• Previous experience in motor claims or a sales-driven environment.
• Strong communication, negotiation and influencing skills.
• Commercial awareness with a results-focused mindset.
• Ability to manage multiple cases in a fast-paced setting.
• High attention to detail and a customer-centric approach.

Responsibilities

• Handle First Notification of Loss (FNOL) calls from customers and partners
• Convert inbound claims into repair and additional service opportunities
• Deliver a high-quality, customer-focused claims journey
• Provide clear updates and build trust with customers during stressful situations
• Meet individual and team KPIs, including conversion and revenue targets
• Ensure accuracy, compliance and adherence to FCA and GDPR standards

Skills

Motor claims

Sales-driven

Job description

FNOL Motor Claims Handler
Manchester City Centre (Office-based)
£28,750 + monthly bonus - OTE circa £45k (Top performer earned c£70k in 2025)
Flexible Monday-Sunday (rota basis)
Contract:Permanent

MPJ Recruitment are proud to be partnering with a leading motor claims management company based in the heart of Manchester City Centre. Renowned for delivering comprehensive end-to-end claims handling solutions, our client supports insurers, brokers and private motorists with a strong emphasis on efficiency, exceptional customer service and delivering the best possible outcomes throughout the claims process. This is a fast growing business that has doubled in size over the past 12 months due to organic growth. It's the perfect time to join as they continue to have exciting growth plans for the rest of 2026 and into 2027.

As an FNOL Motor Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance.

Key Responsibilities

• Handle First Notification of Loss (FNOL) calls from customers and partners
• Convert inbound claims into repair and additional service opportunities
• Deliver a high-quality, customer-focused claims journey
• Provide clear updates and build trust with customers during stressful situations
• Meet individual and team KPIs, including conversion and revenue targets
• Ensure accuracy, compliance and adherence to FCA and GDPR standards

Skills & Experience

• Previous experience in motor claims or a sales-driven environment
• Strong communication, negotiation and influencing skills
• Commercial awareness with a results-focused mindset
• Ability to manage multiple cases in a fast-paced setting
• High attention to detail and a customer-centric approach

What's on Offer

• Your birthday off
• Discounts on gyms, shopping, holidays and more
• Dress-down Fridays
• Regular social events and team activity