Claims Handler

MPJ Recruitment Ltd; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

MPJ Recruitment Ltd in Manchester City Centre is partnering with a leading claims organisation to recruit an experienced Claims Handler. Salary £29,080 basic plus uncapped commission and excellent benefits; full-time Monday–Friday 9am–6pm with alternate Saturdays.

You will manage a portfolio of motor claims, speak with customers daily, resolve issues and drive claim conversion and retention, coordinating with internal teams and external partners to deliver an outstanding customer experience.

Qualifications

• Experience in motor claims, insurance or personal injury.
• Strong telephone communication skills.
• Excellent customer service and relationship-building abilities.
• Able to handle objections and challenging conversations.
• Organised with strong attention to detail.
• Comfortable in a target-driven environment.
• Experience in claim conversion, retention or claim rescue.
• Knowledge of motor claims processes.
• Experience using case management systems.

Responsibilities

• Contact customers to support them through their claims journey.
• Identify and remove barriers to progress claims.
• Manage pending and non-progressing claims to maximise conversion.
• Re-engage customers who may have disengaged from the process.
• Liaise with internal departments and external partners.
• Resolve customer concerns and provide updates.
• Ensure accurate case management and record keeping.
• Maximise claim retention and customer satisfaction.

Skills

Telephone communication

Customer service

Attention to detail

Proactive attitude

Target-driven

Problem solving

Motor claims experience

Case management systems

Job description

Claims Handler (MPJ10488) City Of Manchester, England

Salary: GBP29000 - GBP35000 per annum

Claims Handler

Manchester City Centre (Office Based)
£29,080 Basic + Uncapped Commission + Excellent Benefits
Full Time | Monday–Friday 9am–6pm | Alternate Saturdays 9am–6pm

Do you have experience in motor claims, insurance, credit hire or personal injury?

MPJ Recruitment is proud to be partnering with a leading claims organisation in Manchester City Centre to recruit an experienced Claims Handler.

This is a fantastic opportunity for someone who thrives on speaking with customers, progressing claims, solving problems and maximising claim outcomes. If you have a background in motor claims, FNOL, credit hire, insurance or personal injury and enjoy working in a fast-paced environment where your performance is rewarded, we'd love to hear from you.

What's In It For You?

• 25 days annual leave plus bank holidays
• Birthday day off
• Additional holidays awarded for 100% attendance
• Employee Assistance Programme, including counselling, financial advice and legal support
• Paid leave for your child's first day at a new school
• Regular company social events
• Casual dress Fridays
• Modern Manchester City Centre office location

The Role

As a Claims Handler, you'll play a key role in ensuring claims are progressed efficiently, customers remain engaged throughout the process, and every opportunity for claim conversion and retention is maximised.

You'll be managing a portfolio of claims, speaking with customers daily, resolving issues, coordinating with internal teams and external partners, and helping to deliver an outstanding customer experience.

Key Responsibilities

• Contact customers to support them through their claims journey
• Identify and remove barriers preventing claims from progressing
• Manage pending and non-progressing claims to maximise conversion rates
• Re-engage customers who may have disengaged from the claims process
• Liaise with internal departments and external partners to achieve positive outcomes
• Resolve customer concerns and provide regular updates
• Ensure accurate case management and record keeping
• Maximise claim retention and customer satisfaction

What We're Looking For

• Previous experience within motor claims, insurance, credit hire, vehicle repair, personal injury or a similar claims environment
• Strong telephone communication skills
• Excellent customer service and relationship-building abilities
• Confident handling objections and challenging conversations
• Organised with strong attention to detail
• Ability to work in a target-driven environment
• Strong problem-solving skills and a proactive attitude
• Experience in claim conversion, retention or claim rescue activities
• Knowledge of motor claims processes
• Experience using case management systems