First Notification Motor Claims Handler

MPJ Recruitment Ltd; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 Days Holiday (Including public))

Day off for your birthday

Day off on your child’s first day at学校

Company Pension

Discounts for gym membership, shopping

Dress down Fridays

Team building activities and socials

Job summary

MPJ Recruitment Ltd is seeking a confident First Notification Motor Claims Handler in Manchester City Centre. You will be the first point of contact for customers after road traffic accidents, gathering information, explaining the claims process and ensuring an outstanding first-call experience.

This role offers a base salary of £28,750.02 plus uncapped monthly commission with realistic OTE around £45,000 per year; top performers can reach £70,000.

Qualifications

• Experience in FNOL, claims or accident management.
• Excellent communication and listening skills.
• Calm, empathetic telephone manner.
• Strong attention to detail and organisational skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound FNOL calls from customers involved in road traffic accidents.
• Gather accurate information and record all claim details.
• Assess liability and identify next steps.
• Explain the claims process clearly and professionally.
• Arrange services such as vehicle recovery, repairs and replacement vehicles.
• Keep customers updated during early stages and work with internal teams to progress claims.

Skills

FNOL experience

Claims handling

Insurance knowledge

Customer service

Telephone manner

Job description

First NotificationMotor Claims Handler

Location: Manchester City Centre
Salary: £28,750.02 + Uncapped Monthly Commission
Realistic OTE: Average earnings of £45,000 per year | Top performers earn £70,000

Hours: 43.5 hours per week
Shift Pattern: Monday - Sunday on a rota basis, between 7:00am and 11:00pm

Looking for more than just another claims role?

If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Our client is one of the UK's leading accident management companies, helping thousands of motorists every year following road traffic accidents. Due to continued growth, they're looking for confident and customer-focused First NotificationMotor Claims Handlers to join their expanding team.

The Role

As an First NotificationMotor Claims Handler, you'll be the first point of contact for customers following a road traffic accident. You'll provide reassurance, gather key information, explain the claims process and ensure every customer receives an outstanding experience from the very first call.

You'll work closely with internal teams to make sure each claim progresses efficiently while identifying opportunities to maximise customer outcomes.

Key Responsibilities

• Handle inbound First Notification of Loss (FNOL) calls from customers involved in road traffic accidents.
• Gather accurate information relating to the incident and record all claim details.
• Assess liability and identify the most appropriate next steps.
• Explain the claims process clearly and professionally.
• Arrange services such as vehicle recovery, repairs, replacement vehicles and other accident management solutions where appropriate.
• Keep customers updated throughout the early stages of their claim.
• Deliver excellent customer service while achieving individual performance and commission targets.

About You

We're looking for someone who enjoys helping people and has the confidence to manage customers during what can often be a stressful situation.

You’ll ideally have:

• Previous experience within FNOL, claims, insurance or accident management.
• Excellent communication and listening skills.
• A calm, empathetic and professional telephone manner.
• Strong attention to detail and organisational skills.
• The ability to work in a fast-paced, target-driven environment.
• A positive attitude with a desire to maximise earnings through performance.

What's on Offer?

• 33 Days Holiday (Including public holidays)
• Day off for your birthday
• Day off on your child’s first ever day at school
• Company Pension
• Access to discounts for gym membership, shopping, holidays and national retailers
• Dress down Fridays
• Regular team building activities and social events

If you're looking for a rewarding career where you can genuinely make a difference while earning an excellent income, we'd love to hear from you.