FNOL / Concierge Claims Technician (Glasgow / Hybrid)

Exchange Street Claims ltd; Glasgow; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Exchange Street Claims ltd in Glasgow is seeking a FNOL/Concierge Claims Technician to join the Property Claims team on a hybrid basis. You will support adjusters by proactively case managing, negotiating, and settling property claims as licensed.

You will be the first point of contact for policyholders, delivering outstanding service, building strong relationships across the business, and ensuring information is accurately documented before Loss Adjuster visits.

Qualifications

• FNOL experience in Insurance/Loss Adjusting/Claims Handling preferred.
• Strong team orientation and customer-centric mindset.
• Proactive with ability to work with initiative.
• Ability to work in a team to meet client SLAs.

Responsibilities

• Be the first point of contact to policyholders making a claim.
• Provide outstanding customer service and keep the customer at the centre.
• Build strong relationships with team members and other areas of the business.
• Ensure information is documented correctly prior to Loss Adjuster visits.

Skills

FNOL experience

Team player

Proactive

Collaborative SLA focus

Job description

Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team in Glasgow (Hybrid working). You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.

Role & Responsibilities:

• Being the first point of contact to policy holders making an insurance claim
• Providing outstanding customer service and putting the customer at the centre of everything
• Building strong professional relationships with team members and other areas of the business
• Ensuring all information is documented correctly prior to Loss Adjuster visits

Skills & Requirements:

• FNOL experience in Insurance/Loss Adjusting/Claims Handling preferable
• Team player with the passion for helping others
• Proactive, with the ability to work with initiative
• Able to work as part of a team to ensure client SLAs are met