Claims Executive

James Hallam; Glasgow; On-site; GBP 25,000 - 36,000; Full time

Job summary

James Hallam, an established independent insurance broker, seeks a proactive Claims Executive to join its Glasgow claims team. You will support clients through the claims process, ensuring timely and fair settlements with high-quality service.

Key responsibilities include negotiating settlements, liaising with clients and insurers, maintaining records, and handling a broad mix of motor, property and liability claims. Strong integrity and communication skills are essential.

Qualifications

• Experience dealing with motor and property claims is required.
• High standard of integrity and organisational skills with the ability to meet deadlines on your own or in a team.
• Ability to form and sustain relationships with colleagues at all levels.
• Excellent interpersonal and communication skills.
• Customer-centric approach recognizing the needs of clients.

Responsibilities

• Administer and negotiate claims settlements on behalf of clients.
• Negotiate to achieve the best settlements while maintaining good insurer relationships.
• Liaise with clients, colleagues and insurers on claims procedures and queries.
• Develop and maintain good relations with partner insurers and suppliers.
• Create and maintain accurate records and files per Claims Procedures Manual.
• Share knowledge and experience with the team.
• Attend meetings with clients, loss adjusters and insurers.
• Handle a wide range of general insurance claims including motor fleet and property.

Skills

Customer-centric

Interpersonal communication

Organisation

Deadline-driven

Team collaboration

Relationship building

Job description

James Hallam is an established and respected independent insurance broker, providing specialist advice and tailored insurance solutions to business and individuals across the UK. We pride ourselves on long-term client relationship, technical expertise, commitment to delivering high quality, personal service and our culture.

The Role

We are seeking a professional and proactive Claims Executive to join our claims team in Glasgow. This role is pivotal in supporting clients through the claims process, ensuring claims are handled efficiently, fairly and with the highest level of service.

Key Responsibilities

• To effectively and pro-actively administer and negotiate claims settlements on behalf of clients.
• Negotiating to reach the best settlement possible for our clients whilst maintaining a good relationship with insurers.
• Liaise and advise clients, colleagues and insurers on claims procedures, queries and technical liability queries.
• Develop and maintain good relations with our partner insurers & suppliers.
• Create and maintain accurate records and files including both hard copy and I.T. system records as appropriate and in line with Claims Procedures Manual.
• To perform an integral part of the Group sharing knowledge and experience wherever possible.
• Attend meetings where required with client’s, loss adjusters and insurers.
• Handling all types of general insurance related claims, such as Motor Fleet, Commercial Combined, Motor Traders Combined, Combined Liabilities including Construction & C.A.R. , Retailers / Office packages, Commercial Property Owners, Professional Indemnity, Directors & Officers / Trustees Liability, Commercial Legal Expenses, Marine Transit, Engineering including Computer, All Risks.

Your Profile

• Experience dealing with motor and property claims is required.
• High standard of integrity and organisational skills with an ability to work to deadlines on your own and as part of team, supporting, assisting and co-operating with colleagues at all times.
• The ability to form and sustain relationships with colleagues at all levels.
• Excellent interpersonal and communication skills.
• Customer-centric approach recognising significance and importance of customer needs.