Claims Specialist (12-Month FTC) – Glasgow

SGN; Glasgow; On-site; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Pension

Maternity leave

Life assurance

HolidayPlus

Virtual GP

Employee Assistance Programme

Discounts

Job summary

SGN in Glasgow is seeking a Claims Handler on a 12-month FTC to manage public liability and recovery claims, delivering a high-quality service in line with policies. You will receive, review, investigate, negotiate, and settle claims, maintain accurate records, and work with legal support to resolve disputes.

Strong attention to detail and stakeholder communication are essential. The role offers a comprehensive benefits package including a pension, enhanced leave, life assurance, HolidayPlus,

Qualifications

• Understanding of insurance principles, products and claims processes.
• Experience handling claims, including exposure to both defendant and claimant litigation.
• Strong attention to detail with the ability to maintain accurate records and data.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with a wide range of stakeholders.
• Proven ability to influence, challenge and negotiate, using sound judgement to achieve positive outcomes
• Strong organisational skills, with the ability to manage multiple cases and priorities in a fast-paced environment.

Responsibilities

• Receive, record, and acknowledge new claims, reviewing for completeness and coverage.
• Investigate, negotiate, settle, and maintain accurate records of claims, managing own caseload and escalating as needed.
• Work with legal support to resolve disputes.
• Authorise and approve claims in line with policies and legal frameworks.
• Follow best practices, adhere to policies and legal frameworks, and stay updated with relevant Case Law.
• Respond to inquiries about the claims/recovery process, providing clear and timely information.
• Provide excellent customer service, offering regular updates and promptly resolving issues.
• Build and maintain strong relationships with stakeholders and customers.
• Handle MoJ Portal Claims.
• Identify and pursue recovery opportunities, maximising recovery items and maintaining accurate records.
• Prepare reports on claim status and recovery performance, tracking KPIs.
• Identity and raise risks, issues, or exceptions related to claims/recovery analysis.
• Support the development of the claims management team and documentation.
• Identify opportunities to streamline processes and drive efficiencies.

Skills

Insurance principles

Claims handling

Attention to detail

Communication

Negotiation

Organisational skills

MoJ Portal

Tools

MoJ Portal

Job description

SGN in Glasgow is seeking a Claims Handler on a 12-month FTC to manage public liability and recovery claims, delivering a high-quality service in line with policies. You will receive, review, investigate, negotiate, and settle claims, maintain accurate records, and work with legal support to resolve disputes.

Strong attention to detail and stakeholder communication are essential. The role offers a comprehensive benefits package including a pension, enhanced leave, life assurance, HolidayPlus,