FMCG Customer Success Specialist – SAP & EDI

Lotus Bakeries, Milan; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

Lotus Bakeries is looking for a dedicated team member to join their office in St Albans. The successful candidate will process sales orders and ensure excellent customer service while resolving queries. This full-time position emphasizes strong communication and analytical skills, as well as a background in FMCG within the food industry.

You should also have intermediate IT skills, especially in Excel, and familiarity with SAP would be beneficial. Join us to contribute to our growth journey!

Qualifications

• 2 years FMCG experience ideally gained within the food industry.
• SAP experience would be advantageous.
• Maintaining a professional relationship with customers.

Responsibilities

• Processing domestic and international sales orders received via email or EDI.
• Resolving all sales order queries and liaising with customers.
• Maintaining close relationships with Inventory team and 3PL.

Skills

Numerical reasoning

Analytical ability

Strong written and verbal communication skills

FMCG experience in the food industry

Intermediate IT skills including Excel

SAP experience

Education

Bachelors Degree

Tools

Excel

SAP

Job description

Lotus Bakeries is looking for a dedicated team member to join their office in St Albans. The successful candidate will process sales orders and ensure excellent customer service while resolving queries. This full-time position emphasizes strong communication and analytical skills, as well as a background in FMCG within the food industry.

You should also have intermediate IT skills, especially in Excel, and familiarity with SAP would be beneficial. Join us to contribute to our growth journey!