FMCG Customer Service Team Lead | SAP Expert | Hybrid

Mackenzie Jones; Slough; Hybrid; GBP 50,000 - 58,000; Full time

Benefits offered by this job

Bonus

Pension

Healthcare

Holidays

Job summary

A leading recruitment firm is seeking a Customer Service Team Lead near Slough, offering hybrid work. The role involves leading a team to ensure customer satisfaction and managing order processes in a fast-paced FMCG environment. Ideal candidates should have over 5 years of experience in customer service, excellent SAP and Excel skills, and a strong customer focus. This full-time position includes benefits like a competitive salary, bonus, and more.

Qualifications

• Minimum 5 years of relevant experience in customer service, with lead experience ideally in an FMCG/Retail environment.
• Excellent knowledge of order to cash processes.
• Experience with 3PL and supply chain efficiencies.

Responsibilities

• Lead and develop a team of customer service associates.
• Onboard and train new team members.
• Manage daily order processing and ensure dispatch and delivery on time.
• Act as the first point of escalation for customer complaints.

Skills

Customer focus

Excellent customer service skills

Strong Excel analysis

High-level SAP skills

Supply chain efficiencies

Education

Bachelor's degree or equivalent

Tools

SAP

EDI systems

Job description

A leading recruitment firm is seeking a Customer Service Team Lead near Slough, offering hybrid work. The role involves leading a team to ensure customer satisfaction and managing order processes in a fast-paced FMCG environment. Ideal candidates should have over 5 years of experience in customer service, excellent SAP and Excel skills, and a strong customer focus. This full-time position includes benefits like a competitive salary, bonus, and more.