Customer Service Assistant

Lotus Bakeries, Milan; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

Lotus Bakeries is looking for a dedicated team member to join their office in St Albans. The successful candidate will process sales orders and ensure excellent customer service while resolving queries. This full-time position emphasizes strong communication and analytical skills, as well as a background in FMCG within the food industry.

You should also have intermediate IT skills, especially in Excel, and familiarity with SAP would be beneficial. Join us to contribute to our growth journey!

Qualifications

• 2 years FMCG experience ideally gained within the food industry.
• SAP experience would be advantageous.
• Maintaining a professional relationship with customers.

Responsibilities

• Processing domestic and international sales orders received via email or EDI.
• Resolving all sales order queries and liaising with customers.
• Maintaining close relationships with Inventory team and 3PL.

Skills

Numerical reasoning

Analytical ability

Strong written and verbal communication skills

FMCG experience in the food industry

Intermediate IT skills including Excel

SAP experience

Education

Bachelors Degree

Tools

Excel

SAP

Job description

Lotus Natural Foods, the healthy snacking division of Lotus Bakeries and a portfolio of 5 incredible brands; BEAR, TREK, nakd, Kiddylicious and Peter’s Yard, all having their own distinct proposition and role within our business. We have great ambitions for all our brands, ensuring that as a business we deliver sustainable growth over the long‑term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories, and what pulls us apart from our competitors. All of our brands started right here in the UK, as the first market for distribution, but over the years we can now be found across the globe, our ranges have got bigger, along with us as a business. To date we have achieved so much, but there is still plenty of room to grow further and that means we need more brilliant people, those that share an ambition for making a difference and want to join us in delivering the next chapter of growth.

Key Responsibilities

• Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
• Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
• Advising the sales account managers of customer shortages.
• Maintaining close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
• Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for dispatch.
• Monitoring and fixing SAP idoc errors on a daily basis.
• Participating and contributing to weekly team meetings.
• Reviewing the operational performance on Vendor Central for Amazon.
• Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
• Investigating and raising credit notes against customer claims.
• Raising export documentation as necessary.
• Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.

Profile

• Numerical reasoning
• Analytical ability
• Strong written and verbal communication skills
• 2 years FMCG experience ideally gained within the food industry
• Intermediate IT skills including Excel
• SAP experience would be advantageous
• Maintaining a professional and constructive relationship with customers.

Other key requirements

• Right‑To‑Work within the UK (without sponsorship)
• Minimum Education to Bachelors Degree level

Please note this role is a full‑time position at our beautiful offices in St Albans, with four days a week spent on‑site. Please only proceed if this works for you.