UK FMCG Customer Services Pro - Hybrid

Perfetti Van Melle; Windsor; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary + bonus

Private medical insurance

27 days annual leave

Flexible hybrid working opportunities after probation

Job summary

A leading confectionery company is seeking a Customer Services Representative in Windsor. This role plays a vital part in supporting the supply chain management through customer order management. Key responsibilities include managing orders, resolving inquiries, and maintaining customer data. Ideal candidates should have 3 years of FMCG customer service experience, strong knowledge of supply chain processes, and proficiency in SAP. Competitive salary and benefits offered, along with flexible working arrangements post-probation.

Qualifications

• At least 3 years’ experience in an FMCG Customer Service role.
• Comfortable working on-site daily to the office in Old Windsor.

Responsibilities

• Manage customer orders from receipt to dispatch and invoicing.
• Investigate and resolve customer enquiries related to stock and deliveries.
• Process claims, returns, damages, and credit notes with Finance.
• Maintain accurate customer master data and sales conditions in SAP.
• Act as a daily point of contact for customers and logistics providers.
• Contribute to supply chain KPIs and improvement initiatives.

Skills

Customer-first mindset

Excellent communication and problem-solving skills

Strong understanding of supply chain processes

Experience with 3PL warehousing

Proficiency in SAP

Strong Excel skills

Fluent in spoken and written English

Tools

SAP S/4HANA

Excel

Job description

A leading confectionery company is seeking a Customer Services Representative in Windsor. This role plays a vital part in supporting the supply chain management through customer order management. Key responsibilities include managing orders, resolving inquiries, and maintaining customer data. Ideal candidates should have 3 years of FMCG customer service experience, strong knowledge of supply chain processes, and proficiency in SAP. Competitive salary and benefits offered, along with flexible working arrangements post-probation.