FM Account Director

People Group; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading global facilities management provider seeks an Account Operations Director to lead operational teams within their Public Sector Division in London. The role involves budget management, service delivery leadership, and building client relationships. Ideal candidates will have strong skills in crisis management and risk awareness.

Qualifications

• Experience in managing operational teams and budgets.
• Skilled in strategic planning and service delivery.
• Strong stakeholder communication and performance management skills.

Responsibilities

• Lead internal and external service teams for high-quality delivery.
• Manage budgets and report to senior leadership.
• Build strong relationships with clients while addressing their needs.

Skills

Leadership

Client Relationship Management

Crisis Management

Risk Management

Financial Oversight

Job description

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Account Executive - Construction & Corporate Services at People Group

We have been appointed by our client, a leading global facilities management provider, to support them in expanding their team. They are currently looking to recruit an Account Operations Director within their Public Sector Division.

Main Purpose:

To provide leadership and direction to operational teams across assigned accounts, with full budgetary responsibility. This role requires effective management of resources, fostering a collaborative team culture, and driving continuous improvement. A key focus is ensuring subcontracted service providers deliver safe, high-quality services while building trusted client relationships and providing necessary performance data.

Key Responsibilities:

• Service Delivery: Lead internal and external service teams to ensure high-quality service delivery that consistently exceeds client expectations.
• Standards & Compliance: Implement and uphold best practice procedures aligned with company policies and client-specific standards, including QSHEW, environmental, and technical requirements.
• Supplier Management: Oversee supply chain performance through robust supplier engagement, measurement, and performance improvement.
• Crisis Management: Take the lead in emergency situations, acting as the escalation point and keeping senior stakeholders informed.
• Financial Oversight: Manage budgets, track financial performance, and deliver accurate reporting to both clients and senior leadership.
• Risk Management: Proactively identify and mitigate risks while maintaining or enhancing profitability within agreed targets.
• Client Relationship Management: Build and maintain strong, trust-based relationships with clients and internal teams.
• Strategic & Technical Support: Offer guidance to clients, peers, and teams on operational and strategic matters.
• Business Development: Identify and explore new business opportunities, supporting the growth of the account and wider service offering.

General Responsibilities:

• Advise senior leadership of potential risks and recommend mitigation strategies.
• Submit concise and insightful reports covering people, performance, client satisfaction, and financial status.
• Produce monthly performance updates for both the client and sector leadership.
• Ensure clear, consistent communication across teams and stakeholders at all levels.
• Lead, coach, and develop direct reports through effective performance management.
• Support with the creation of documentation and information required for senior management and operational oversight.
• Remain actively connected to industry best practices and network with relevant stakeholders to identify new opportunities and innovations.

People Group is an equal opportunity employer. We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Project Management, and Strategy/Planning

• Industries

  Facilities Services

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