Floor Supervisor - Guest Service Leader

Virgin Hotels London-Shoreditch; Greater London; Sur place; GBP 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Tronc system

Résumé du poste

Virgin Hotels London-Shoreditch is seeking a Floor Manager to support the Restaurant Manager in guiding the floor team and ensuring a smooth operation. You will lead by example, train staff on service procedures, handle guest queries, maintain high standards of service, and work closely with senior management to deliver exceptional hospitality.

The role is full-time and paid hourly at £12.71, with participation in the venue's Tronc system.

Qualifications

• 2 years of experience in a similar role.
• Team management experience.
• Excellent communication skills.

Responsabilités

• Lead by example to ensure guests receive a warm welcome and exceptional service.
• Train and support the floor team on service procedures and manuals.
• Maintain clear communication between floor staff and senior management.
• Support training and development of all employees.
• Handle guest queries and resolve complaints effectively.

Connaissances

Team management

Communication skills

Guest service

Description du poste

Virgin Hotels London-Shoreditch is seeking a Floor Manager to support the Restaurant Manager in guiding the floor team and ensuring a smooth operation. You will lead by example, train staff on service procedures, handle guest queries, maintain high standards of service, and work closely with senior management to deliver exceptional hospitality.

The role is full-time and paid hourly at £12.71, with participation in the venue's Tronc system.