Floor Manager

Virgin Hotels Edinburgh; Greater London; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary based on experience

Birthday day off

Workplace Pension Scheme

Enhanced Family Friendly Policies

Teammate discount on Food & Beverage

Discounted Room Rates

Employee Assistance Program

Learning & Development opportunities

Virgin Family discounts

Virgin Hotels worldwide access

Descripción de la vacante

Virgin Hotel London-Shoreditch is seeking an experienced Floor Manager to lead the front-of-house team in a fast-paced, high-end setting, ensuring impeccable guest experiences and smooth restaurant operations. You will partner with the Restaurant Manager, train staff, resolve guest queries, uphold service standards, and drive operational excellence across the floor.

Excellent English, 1–2 years F&B management, and proficiency with MS Office are required.

Formación

• Minimum 1-2 years of previous F&B/Restaurant management experience.
• Clear and pleasant English communication with clients, guests and teammates.
• Proficient in MS Outlook, Word, Excel and PowerPoint.

Responsabilidades

• Lead by example and guide the floor team to deliver warm welcomes and exceptional service.
• Ensure staff follow service procedures, update manuals and provide training.
• Maintain effective communication between team and senior management.
• Assist in training and development of all employees.
• Handle guest queries and resolve complaints effectively.

Conocimientos

Floor management

Guest service

Team leadership

Communication

Training

Educación

High School Diploma

Herramientas

MS Outlook

MS Word

MS Excel

PowerPoint

Descripción del empleo

We are seeking an experienced, driven, and service-focusedFloor Managerto support the leadership of our dynamic front-of-house operation and help deliver an outstanding guest experience in a fast-paced, high-end environment.

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organisation. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

The Hotel:

Bringing the brand back to where it all began, Virgin Hotel London‑Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top‑notch amenities, and a prime location in one of London's most vibrant neighbourhoods.

Located at 45 Curtain Road the property will see a phased transformation of the 120‑bedrooms and 14 Suites, as well as the hotel’s street‑level lobby lounge and café. Guests further benefit from access to the rooftop bar, swimming pool, gym, and treatment rooms.

As our Floor Manager, you will be supporting the Restaurant Manager in guiding the floor team and running a smooth operation.

• Lead by example: Support the floor team, ensuring every guest receives a warm welcome and exceptional service
• Support the team: Make sure your team is familiar with service procedures, updated employee manuals, and provide necessary training. Your effort will ensure the reception team can confidently deal with guest queries and daily duties
• Operational excellence & communication: maintain effective communication between the team and senior management so that everything is excellently executed.
• Assist and support training and development of all employees.
• Deal effectively with customer complaints

Background must‑haves

• Current, legal and unrestricted ability to work in the UK.
• High school equivalent or education required.
• Minimum 1-2 years of previous F&B/Restaurant management experience.
• Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone.
• Proficient in MS Outlook, Word, Excel and PowerPoint.

Package & Benefits

• Competitive salary, based on experience
• Additional day off for your birthday
• Workplace Pension Scheme
• Enhanced Family Friendly Policies
• Teammate discount on Food & Beverage
• Discounted Room Rates
• Employee Assistance Program
• Learning & Development opportunities
• Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!

*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*