Hospitality Floor Leader – Guest Experience

Retail Human Resources plc; Greater London; Sur place; GBP 35 000 - 43 000; Plein temps

Avantages offerts par ce poste

Hospitality rewards

Staff discount 25%

Training programmes

Résumé du poste

Retail Human Resources plc in Greater London is seeking a Floor Manager for a busy wet-led hospitality venue. You will lead from the front, ensuring guests receive a first-class experience and maintaining high standards across shifts.

You will oversee operations, coordinate busy periods, manage customer interactions, handle stock and cash handling, and ensure compliance while creating a positive team environment.

Qualifications

• Previous supervisory or duty management experience in hospitality is required.

Responsabilités

• Oversee venue operations during shifts.
• Coordinate during busy trading periods.
• Manage customer interactions with confidence.
• Handle stock management and cash handling.
• Ensure compliance with procedures.
• Foster a positive atmosphere and lead by example.

Connaissances

Leadership

Customer service

Staff supervision

Communication

Description du poste

Retail Human Resources plc in Greater London is seeking a Floor Manager for a busy wet-led hospitality venue. You will lead from the front, ensuring guests receive a first-class experience and maintaining high standards across shifts.

You will oversee operations, coordinate busy periods, manage customer interactions, handle stock and cash handling, and ensure compliance while creating a positive team environment.