Floor Manager - West London

Retail Human Resources plc; Greater London; Sur place; GBP 23 000 - 39 000; Plein temps

Avantages offerts par ce poste

Rewards & discounts

Staff discount

Training programs

Résumé du poste

Retail Human Resources plc is recruiting a Floor Manager for a busy wet-led venue in Greater London. You will lead from the front, manage daily operations, and ensure every guest receives a first-class experience. The role requires previous supervisory or duty management experience in hospitality and a passion for delivering memorable guest experiences.

You\'ll coordinate busy periods, oversee stock, handle cash, and drive high standards on the floor. The salary is up to £39,000.

Qualifications

• Previous experience in a supervisory or duty management position within hospitality is required.
• Strong communication skills, excellent customer service, and a genuine passion for delivering memorable guest experiences.

Responsabilités

• Oversee operations during shifts and drive high standards across the team.
• Coordinate busy trading periods, manage customer interactions, and handle issues with confidence.
• Support stock management, cash handling, and ensure compliance with procedures.

Connaissances

Leadership

Customer service

Communication

Supervisory experience

Description du poste

A hospitality chain known for their extensive offering and vibrant atmosphere is looking for a Floor Manager to join their team. You'll play a key role in the day-to-day success of a busy wet-led venue, leading from the front and ensuring every guest receives a first-class experience. The ideal candidate will thrive in a fast-paced environment where no two shifts are the same, bringing energy, enthusiasm, and strong leadership to every service.

In this role, you will be responsible for supporting the smooth running of the venue, overseeing operations during your shifts, and driving high standards across the team. You'll coordinate busy trading periods, manage customer interactions, handle any issues with confidence, and ensure all compliance and operational procedures are followed. You'll also support stock management, cash handling, and help create a positive atmosphere that keeps guests coming back.

Previous experience in a supervisory or duty management position within hospitality is required. You'll be confident motivating and developing people, making decisions under pressure, and leading by example on the floor. Strong communication skills, excellent customer service, and a genuine passion for delivering memorable guest experiences will set you apart.

The salary is paying up to £39,000

Benefits:

• Hospitality rewards & discounts
• 25% discount for self & loved ones
• Continuous training development programmes

Reference: CJ:01007