Floor Supervisor

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a vibrant and dynamic team as a Floor Manager at a luxurious boutique hotel in London. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. You'll lead the waiting team, ensuring every guest receives outstanding service while supporting the Restaurant Manager. With opportunities for personal growth and industry-leading training, this position offers a chance to make a real impact in the hospitality sector. If you have a warm personality and a dedication to excellence, we want to hear from you!

Benefits

50% Discount at Restaurants

Access to Lifeworks Discounts

Wagestream Financial Tracking

Employee Assistance Program

Total Wellbeing Package

Healthy Meals Provided

Recognition and Rewards Programs

Industry-Leading Training

Increased Holiday Allowance

Optional Paid Volunteering Days

Qualifications

• Strong interpersonal skills to build rapport with guests.
• Experience in a fast-paced hospitality environment.

Responsibilities

• Oversee the waiting team and ensure excellent service.
• Support the Restaurant Manager in daily operations.

Skills

Interpersonal Skills

Team Leadership

Customer Service

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

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Join Our Team as a Floor Manager

We're seeking a dedicated and guest-focused Floor Manager to oversee our waiting team and ensure seamless service. Working closely with the Restaurant Manager, you'll play a key role in delivering exceptional dining experiences. Strong interpersonal skills, warmth, and charm are essential for building rapport with guests and supporting your team. This role offers opportunities for personal growth and development in a fast-paced, dynamic environment.

Employee Benefits:

1. Industry leading pay: We value your expertise and dedication.
2. Dine with style: Enjoy a 50% discount at all our restaurants, all day, every day.
3. Exclusive perks: Access discounts and cashback through the Lifeworks app, including cinema tickets.
4. Financial freedom: Use Wagestream to track earnings, access up to 40% of pay instantly, and save directly from your salary.
5. Wellness support: Benefit from a confidential Employee Assistance Program with a 24/7 helpline and free counselling sessions.
6. Total Wellbeing Package: Access online GP appointments, mental health counselling, fitness programs, legal and financial guidance via WeCare.
7. Dental care: Get expert advice and prescriptions from Tooth Fairy from home.
8. Nourish your body: Healthy, nutritious meals provided during shifts.
9. Recognition and rewards: Employee of the Month, Long Service Awards, and group incentives, including a yearly awards night.
10. Grow with us: Access industry-leading training through D&D Connect.
11. Get some rest: Holiday allowance increases with length of service.
12. Make a difference: Optional paid volunteering days annually.
13. Spread the love: Refer a friend and share the opportunity.

About Us:

South Place Hotel, D&D London's first hotel, is a boutique, luxurious venue described as ‘Miami via Moorgate’. Featuring 80 guest rooms, Michelin-starred Angler restaurant, three South Place Restaurants, five bars, and stunning event spaces including a rooftop terrace overlooking London. Established in 2006, our mission is to provide every guest with a luxury experience across our diverse venues in London, New York, and Paris.

What You Will Be Doing:

As a Floor Manager, you'll oversee the waiting team, ensure excellent service, and support the Restaurant Manager. Your warmth, charm, and interpersonal skills will help create memorable experiences for our guests. This role offers personal growth opportunities in a vibrant environment.

If you're passionate about hospitality and eager to make a difference, we'd love to hear from you! We celebrate diversity and welcome individuals from all backgrounds to join our team.