Floor Manager (Service Coach) - West London

Nike; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global sports retailer is looking for a Coach to lead a retail team in London. This role involves delivering exceptional consumer experiences, coaching staff, and managing daily operations. Candidates should have retail experience, a passion for sports, and strong leadership skills. The position offers an attractive salary, bonuses, and a dynamic work environment focused on diversity and inclusion.

Benefits

Attractive salary and monthly bonuses

Employee discounts

Comprehensive benefits package

Career development opportunities

Dynamic work environment

Qualifications

• Experience in retail and/or leadership positions is required.
• Very good command of English language (written and spoken).
• Ability to coach and develop a strong team.

Responsibilities

• Manage daily business in your department to reach sales targets.
• Lead team engagement and activities.
• Ensure compliance with NIKE standards.

Skills

Exceptional consumer service

Retail experience

Leadership skills

Communication

Team coaching

Job description

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead" and a Sales Associates is called "Athlete".

As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers

• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere

• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)

• Identifying and improving areas based on feedback given by consumers

• Being a brand ambassador for NIKE’s initiatives including training your team

• Ensuring that the store complies with all NIKE standards and guidelines

• Cooperating with your business partners across stores and HQ

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)

• Leading team Engagement on NIKE Community Ambassador activities

• Partnering with senior store leadership, you will oversee the hiring processes including onboarding

• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life

• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers

• Completing specific training and share completion with athlete services

• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

WHAT YOU GET

• Attractive salary that evolves with the market and experience

• Opportunity on receiving monthly bonus payments

• Attractive online and in-store employee discounts

• Attractive Benefits Package, Pension & Share scheme

• Exciting development and career opportunities

• Regular training on leadership, sales and products

• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)

• Staff dress to represent NIKE and foster our team spirit

• Access to sports activities

• Opportunities to participate in unique NIKE moments

WHAT YOU BRING

• A passion for NIKE and/or love of sport

• Experience in retail and/or leadership positions

• Very good command of English language (written and spoken)

• Experience and competency in serving exceptional consumer service

• Ability to coach and develop a strong team

• Strong focus on communication

• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.” Apply now, easy way online. We are waiting for you!