Floor Manager - Max Mara Harrods

Max Mara Fashion Group; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Max Mara Fashion Group is seeking a Floor Manager for its Corner in Harrods. You will lead a luxury retail team, drive sales, ensure top-tier customer service, and uphold brand standards in a high-traffic environment.

The ideal candidate has years of floor management experience in fashion or luxury retail, strong leadership, a collaborative approach, and a commitment to sustainable practices.

Qualifications

• Multiple years of experience as Floor Manager, preferably in fashion or luxury retail.
• Experience in department store environments is a plus.
• Strong leadership and coaching abilities.
• Proven track record of achieving commercial targets.
• Comfort with digital tools to manage processes.

Responsibilities

• Organize and coordinate resources to achieve commercial results.
• Maintain customer experience standards in the Corner.
• Collaborate with the management team.
• Develop and motivate the department's team.
• Ensure adherence to procedures and codes of conduct.
• Identify solutions to optimize on-floor resource deployment.
• Promote use of digital technologies for process management.
• Contribute to Sustainable Development initiatives.

Skills

Interpersonal skills

Team leadership

Customer service excellence

Results-driven

Flexible working hours

People development

Strong communication

Job description

Max Mara is looking for a Floor Manager for its Corner in Harrods!

The ideal candidate is a dynamic and goal-oriented professional with several years of experience in the role of Floor Manager, preferably within fashion and/or luxury companies with structured retail organizations.

The Floor Manager will be responsible for ensuring the achievement of commercial objectives for the assigned department by effectively managing and developing its resources, in line with company standards.

Responsibilities

• Efficiently organize, manage, and coordinate the resources assigned to achieve commercial results.
• Guarantee that the level of Customer Experience in the Corner meets company standards.
• Collaborate with the management team
• Promote the growth and development of the department's team members.
• Ensure adherence to company procedures and codes of conduct.
• Identify and implement effective solutions to optimize the deployment of on-floor resources based on customer needs.
• Foster team motivation in collaboration with the management team.
• Promote and integrate the use of digital technologies within the scope of the role, particularly in process management and relationships with both internal and external stakeholders.
• Champion operational and cultural actions related to Sustainable Development, focusing on environmental care, business processes, and community well-being.

Candidate Profile

• Excellent interpersonal skills, strong inclination for teamwork and human resource management.
• Results-driven with a passion for fashion and customer service excellence.
• Positive attitude, flexibility with working hours, and a strong commitment to continuous improvement.
• Strong leadership abilities, with a focus on motivating and developing team members.
• Previous experience within a department store will be considered a plus.

About Max Mara Fashion Group

Max Mara Fashion Group is recognized worldwide as a pioneer of modern prêt-à-porter fashion. Founded in 1951, the company’s mission has been to offer "haute de gamme" women’s clothing, produced through exceptional industrial processes.

Passion, commitment, and tradition have created a unique fashion style:

9 main brands

60+ fashion collections every season

14 million+ garments sold annually

2,500+ single-brand stores

10,000+ multi-brand shops

27 languages spoken across the Max Mara Fashion Group

5,500+ employees globally

Our ecosystem comprises 44 departments, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, and more. The Digital Division, established in 2013, focuses on integrating the company’s digital assets, including e-commerce solutions and digital marketing services.

Discover your potential and thrive with Max Mara Fashion Group, where work means passion, embracing challenges, learning from each other, and contributing to a shared vision. Join our team and make your career a success!

Max Mara Fashion Group is an equal opportunity employer. We welcome and encourage candidates from all backgrounds to apply.