Sales Assistant

Max Mara Fashion Group; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Max Mara Fashion Group is seeking a Full-Time Sales Assistant for its London flagship store. The ideal candidate should have at least 1 year of retail or service sector experience and demonstrate strong customer service skills. Responsibilities include assisting customers, ensuring merchandise is displayed well, and maintaining high service standards. The position offers a supportive environment with full training and a competitive salary package. Applicants must have the right to work in the UK and are expected to have a professional appearance.

Qualifications

• At least 1 year of relevant experience in retail or service sector.
• Ability to engage with customers and present professionally.
• Reliable, punctual, and flexible with work hours.

Responsibilities

• Assist customers according to brand philosophy and service standards.
• Contribute to store objectives individually and as part of a team.
• Ensure merchandise is properly displayed and organized.
• Deliver excellent service to maintain customer satisfaction.
• Act as an ambassador of customer-centric logic.

Skills

Good conversational English

Customer relationship management

Complaint handling

Team player

High standards maintenance

Job description

Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret‑à‑porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.

We are currently seeking a Full‑Time Sales Assistant for the London Flagship.

Main Responsibilities

• Assists the customers in accordance with the Brand philosophy, service and quality standards
• Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
• Ensure that all merchandise is properly displayed and organized;
• Maintain and update professional and technical knowledge;
• Delivers excellent service to ensure high levels of customer satisfaction;
• Deals with customer queries and complaints;
• Acts as ambassador of the customer‑centric logic within the store;

Profile

The ideal candidate will

• Demonstrate good conversational English.
• Have relevant experience in retail or a similar 'service' sector.
• Develop and maintain strong client relationships.
• Ensure each customer receives a consistent and professional service
• Team player - be motivated to achieve personal and team goals
• Continuously maintain high standards.
• Good verbal and listening skills to understand customer needs.
• At least 1 year of relevant experience is a minimum
• Friendly, approachable, and able to engage with customers.
• Ability to handle complaints and difficult customers politely.
• Reliable and punctual.
• Flexible with work hours
• Professional appearance and presentation.

Mandatory

• Previous experience requested above
• No students as this is a full time position
• Right to work in UK

Full training will be given, attractive salary and package offered.