Sales Associate

Max Mara Fashion Group; Greater London; On-site; GBP 20,000 - 24,000; Full time

Job summary

Max Mara Fashion Group, recognised worldwide as a leader in modern pret‑à‑porter, seeks a Sales Assistant (Full Time) for our Marylebone Marella flagship store. You will assist customers through the purchase, uphold brand guidelines, and report to the Store Coordinator.

The role requires at least 5 years in retail, proficiency in Excel and Word, stockroom management, and a friendly, engaging personality. You must be available for 40 hours per week and contribute to CRM activities.

Qualifications

• Minimum 5 years' experience in retail.
• Strong KPI analysis and performance optimization knowledge.
• Proficiency in Excel and Word for daily operations.

Responsibilities

• Assist customers throughout the purchase process while upholding brand guidelines.
• Maintain store presentation and stockroom organization.
• Support CRM activities and contribute to achieving store objectives.

Skills

Retail experience

KPI analysis

Customer service

Stock management

Communication skills

Team player

Tools

Excel

Word

Job description

Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret‑à‑porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.

Job Description: Sales Assistant (Full Time) – Marylebone – The UK's First Marella Flagship Store

OBJECTIVES

Sales Assistant is responsible for assisting customers during the purchase process. S/he provides a service to customers in accordance with the given guidelines and the business objectives and brand philosophy both individually and in team. S/he reports to the Store Coordinator.

KEY RESPONSIBILITIES

• 1) Pursue the specific objectives assigned by the Retail Management in order to contribute in the achievement of the overall objectives of the store, both in terms of quantity (budget, turnover, profitability) and quality (Brand image)
• 2) Follow and apply the Brand guidelines in relation with the standard service model and the required level of relationship with the customers. Guarantee the image of the corner and her/his personal image, following the Brand guidelines.
• 3) Perform the duties assigned by the Store Coordinator, related to the needs of the stores, for instance:
  • manage the warehouse properly organized (size, type, style, color, or product code)
  • Take delivery of goods and supplies in a timely manner
  • Define and marks the alteration lines to fit garment on the customer’s body
  • Ensure that all merchandise is properly displayed and organized
  • taking care of the visual merchandising, both in store following the VM guidelines
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
• 4) Follow the procedures in full compliance with all the assigned activities
• 5) Maintain and update professional and technical knowledge as trained and provided by high-ranking Managers
• 6) Develop the database and implement CRM activities in accordance with Brand guidelines and by using the given tools ( iPad, Mobile, etc )

KEY COMPETENCIES

• We need minimum experience of 5 years in retail.
• Strong knowledge of KPIs and the ability to analyse and act on them to optimise performance.
• Proficiency in Excel and Word for managing daily operations.
• Experience in stockroom management and inventory maintenance.
• A friendly, helpful, confident, and engaging personality with the ability to connect authentically with customers.
• Must be available for 40 hours per week.