Assistant Store Manager Harrods

Thom Browne, Inc.; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Highly competitive pay

Comprehensive benefits package

Employee discounts

Career progression programs

Inclusive working environment

Job summary

A luxury fashion retailer in Greater London is seeking an experienced Retail Leader. This role involves driving sales, overseeing inventory management, and training the team to deliver exceptional customer service. Candidates need at least 5 years of retail leadership experience, preferably in luxury fashion. The position offers competitive pay, comprehensive benefits, and opportunities for career progression within an inclusive environment.

Qualifications

• 5+ years of experience in retail leadership.
• Experience in luxury fashion or retail environments.
• Strong skills in relationship building and customer service.
• Excellent verbal and written communication.

Responsibilities

• Drive sales and assist with boutique operations.
• Oversee inventory management and stock processes.
• Train and lead the team to deliver exceptional customer service.
• Prepare comprehensive performance reports.
• Manage staff performance and operational procedures.
• Maintain store appearance and implement corporate strategies.
• Analyze KPI performance and drive business actions.
• Coordinate with external partners to create opportunities.
• Review and improve store systems and processes.

Skills

Retail leadership experience

Luxury Fashion/Retail industry experience

Strategic problem-solving

Strong interpersonal skills

Exceptional customer service

Talent development

Communication skills

Job description

ABOUT USTHom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

• Responsible for driving sales in order to reach goals and assist with sales in the boutique at busy time
• Responsible for all administrative work
• Oversee the stock: ensuring a smooth inventory, handling of buyback, RTV, pricing the stock etc.
• Ensuring all creations are shipped in a correct and fully ensured way
• Train and lead the team to provide excellent customer service and high performance in terms of selling ceremony
• Be an ambassador of the brand: assist the store manager with all clienteling activities and with the management of high-profile client relations (identify customer’s needs and build long-lasting relationships with all customers)
• Preparing and writing reports (daily, weekly, monthly) within the given deadline also in a comprehensive manner, e.g Daily report, weekly report, Monthly report, Time Attendance, etc.
• Maintain the look of the store ensuring it is inviting and welcoming (including all maintenance matters); ensure the full sharing and execution of the corporate strategies and procedures
• Analyze and interpret performance information to support improvement of the team
• Analyze and interpret KPI’s in order to implement actions through them and drive the business
• Manage staff performance, shifts, duties, holidays and absences
• Work with external partners (e.g hotels/concierges) to create business opportunities
• Review and implement systems, processes and procedures to ensure the smooth, safe and efficient running of the store

SKILLS

• 5+ years of experience as a Retail leader
• Luxury Fashion/Retail industry experience.
• Experience in a concession in Harrods is a plus.
• An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
• Well connected with strong interpersonal and relationship building skills
• Elevated customer service skills; a true fashion expert with a passion for sales
• Strong in talent development and leadership
• Exceptional verbal and written communication skills

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package and company uniform
• Employee Discounts
• Diverse and inclusive working environment
• Career progression and development programs